my bdservicehost uses too much of my cpu and memory all the time, how can i fix it?

Just posted about this on another thread. BD has been taking 16% of CPU for HOURS now today(been going on for quite a while beyond today) and upping my CPU temps by 15 degrees, while continually thrashing my hard drive. This occurs sporadically but often and for LONG periods. When it's not happening, BD takes less than 1% of my CPU.

I tried Flexx's suggestion above but nope, as soon as I reinstall it, off we go again. Only way I was able to stop it was to turn OFF the AV Real Time Protection and then REBOOT. After the reboot, things would go back to normal. But of course this defeats the purpose of this software, so I've uninstalled BD for the time being and am test driving something else as I cannot let this go on. This PC is an i9 10900 so anything should NOT be going on for HOURS. This type thing put a hurting on my laptop.

Based on the longevity of these threads, BD doesn't seem interested in fixing this.

EDIT

So I just checked my daughter's PC and laptop and BOTH are slow as molasses because on her PC, BD is taking OVER 50% of her CPU and similar on her laptop with this SAME ISSUE.

Gonna have to uninstall it there too as she uses her laptop for school.

It wasn't like this in late JAN/early FEB. One of your recent updates has caused this. PLEASE ROLL IT BACK until you can fix this issue.

Same deal, everytime I'm doing something that requires fast processing on CPU and disk bdservicehost jumps in with 15+ % CPU and high disk and effectively kills what I'm doing. Jobs taking 10 times longer, 5 hours instead of 30 min. Hopeless, will be looking at other products definitely.

I'll also be uninstalling BD after 6 years of use. This issue has continued to plague my system. This is very upsetting because I have roughly 677 days remaining for my account... It's just not worth it anymore when I'm on this site every couple of weeks because my system takes an extended nose dive because of updates on BD.

Just got a new laptop 16gb ram, yet bdservicehost is taking up half a gb of my memory every second. Does it really need that much or are they also mine for cryptocurrencies or something?

Haha your'e cute...

I think that mine is a record braker:

Its a lenovo yoga c740 with i7-10510U, 16GB ram...

I have only recently bought the product (used mcafee until now). One of the reasons I've initially bought it, was the great amount of product reviews stating that bitdefender has little to no overhead on the system - but as I now see, I was fooled by misleading reviews.

I hope bitdefender fix it soon, before ill found out a product that actually works as it states.

same issue ... on both memory and CPU temp.

I tried the switch to game mode thing a while back and it worked for about a month but then the memory issue started creeping up again. I just did a fresh install following all the proper instructions, game mode is on, and the memory usage runs 546.2MB ridiculous. I am tired of wasting time on this.

I'm not going to post a log for the simple fact that CLEARLY this is an issue experienced by many users and there hasn't been a single comment on it from Bitdefender.

My license expires in a month and I think I'll let it go.

And almost 12h after the post above is already at 3.78GB and rising.

What is happening with bitdefender?!

Thanks. I'll have look. BD support is useless. Its almost 2 months with this issue. I have to reboot every 2 or 3 days because BD is a memory hog.

They don't even answer anymore. One of the worse supports I've came across. They don't refund the remaining time either and it is still a while. It's a "deal it with it" approach.

I'm just waiting for a good deal on black friday to change.

To be fair I don't recall having any issues apart from the memory use (over 400MBs... really?) But I can live with that. I can't live with BD having all the memory to itself. And when finally the support is needed I get the middle finger.

/edit

That option would only be useful if it killed virus shield to restart it. Only way to solve the memory leak is to reboot. Like I said, sucks. 5 total security licenses... worth a pile of crap for almost 2 months.

4.5GB mem occupied in under 18h

Need another reboot. The more files I open or work with, the worse it gets. I'm pretty sure that opening and close firefox repeatedly, is enough to get that memory usage go up but I can't precisely replicate it.

Extracting loads of files from a .zip, same thing. Even if virus shield is disabled. Actually, the problem persists if I shutdown everything from BD's GUI!

So yeah, I have a problem. At this point I don't care if it is solved now or in a couple of months. One of the worse things in BD was the default 400MB+ mem usage at boot so this is it for me with BD and change to Norton.

I will be here until this is solved though. I have other PC's that are rebooted everyday and I bet that being the case with most home solutions, people are not noticing this. On a PC that is on (should be on) 24/7 1 crash is enough to understand what went wrong.

Norton it is.

How coincidental. I'm here to say this is a huge problem for me and it's Nov 17th 2023.

Worst of all I do a lot of video editing and I have 32Gb of RAM. Bitdefender is taking 2913Mb of memory and rising as I type this.

bdservicehost was using up 16GB, GB not MB! It also kept detecting something and gave me an annoying popup every 3 minutes.

What worked was downloading Malwarebytes and running a scan. It found 17 viruses and now everything is back to normal. Pretty sure I won't be paying for another subscription of Bitdefender. Too many complaints and no solutions from customer service or software updates.

@Liobet

this is a problem that started months ago. Support can't help and only answer is "we're working on it nad let you know when solved". I have 200+ days left and I'm pretty sure it'll be solved by then.

Meanwhile I still have to reboot every couple of days.

PS: 500MB under normal circumstances is normal for BitDefender only. Not all AV's take that much memory to run.

I have been using Bitdefender Total Security for years. My Task Manager shows this with only one Google Chrome tab open, and the computer has been on for 5 hours.

Note that the one tab open in Chrome is consuming more memory than the five instances of bdservicehost.

I would note this is not a widespread issue, or the Forum here would be inundated with complaints. As is often the case, it is likely that what you are experiencing is related to your particular computer configuration. If I am correct in my assumption, then it will take some time to figure out just what is specific to your computer that causes the abnormal memory usage by the bdservicehost process.

@Alexandru_BD advised you that your issue has been escalated for investigation. The team may require logs from you.

This topic was initially opened in May 2020, three and a half years ago. While there are a number of posts in this topic thread, I would expect many, many more posts if this issue was plaguing more than a few users over that length of time.

I would counsel patience, but it is your computer, so you decide.

Have a great day.

Regards,

Phil

Hello,

To add here, during an on-demand or background scan performed by Bitdefender it is normal for CPU, RAM, and disk usage to increase. Scanning involves intensive processes that require significant resources to analyze files, folders, and system areas for threats. The temporary increase in resource usage that occurs during the Bitdefender system scan and quick scan is normal. It does not significantly slow down Windows and should not be interpreted as an issue.

Although bdservicehost is designed to operate efficiently, some users have indeed encountered higher than expected CPU and memory usage and we have seen several threads on this topic in the community as well. But we must always take into consideration the user context. At first, it may seem that there's a problem and rightfully so, if the usage goes through the roof and performance is affected, chances are something is not right or there is an incompatibility between the system and the antivirus. But before making any assumptions, there is always a checklist to follow.

Sometimes, even adjusting the scanning options can make a huge difference. For example, you could schedule scans during periods of low computer usage or decrease the scanning frequency. Otherwise, if the antivirus is scanning the whole device whenever you have 20 tabs open and you are also streaming, writing emails and working in photoshop, surely you will notice a decrease in performance. Setting exclusions can also help, if the problem appears only when using a certain program or when compiling software into a particular directory, etc. add those specific apps and the folders they are accessing to the exceptions list in Bitdefender. Disabling the security modules one by one could also reveal more information, depending on how the resource usage fluctuates afterwards.

Whenever we notice high CPU or RAM usage in conjuction with the antivirus, I think we must take into account what else is happening on the device(s) that may result in this high consumption and look for specific patterns. Obviously, the developers wouldn't create a software that is hogging resources and any vendor would get tens of thousands of complaints if that was to happen, but there is a general consensus that after installing a security software, the computer will slightly slow down, which to a certain degree is normal. It is whenever this usage exceeds certain limits that we must ask ourselves what is causing the high resource consumption and there can be numerous reasons, as the support article on this topic explains.

@RomKnight since your ticket has been further escalated to Tier 3 technical, delays are expected because this is where more time is required to find solutions and it has been noticed that whenever this isolated behavior occurs, the causes are not always the same, so I don't know if there's a general fix for this, because as Garioch mentioned above, it is likely that what you are experiencing is related to your particular computer(s) configuration and yes, a conflict could appear later on following an update, even if you haven't experienced it before. Logs and remote sessions usually reveal the root cause and in most cases, the resolution is custom, like I said, there is no 'one-size-fits-all' fix, but there are a couple of standard recommendations to follow and refined troubleshooting is done according to the characteristics of the devices where this behavior is experienced.

Regards

@RomKnight

[quote] Since still have a long time left, I'm here. My reports are just to let know I AM looking at this and want this solved. Though, even IF it gets solved, I will leave BD.[/quote]

As a longtime BD user, I am not sure what more you are expecting from BD Support. Your complaint has been escalated to Tier 3 Support. No one is disputing that your client's computers have an issue. That is why your complaint was escalated. If you want to discontinue BD when the subscription expires, that is your right. In the meantime, may I respectfully counsel patience . . . again. BD Support is doing what it can.

I started with computers in 1988, the days of BBSs. I am not sure that is relevant, though, to the issue you have raised.

I hope that BD Support can identify the issue with your client's computers. Have a great day.

Regards,

Phil

Yet another month. No feedback from BD but the problem remains.

And for some reason every new answer is always condescending and only thing people read are the repeated answers from others with "solutions" that do not apply.

I opened a case because nothing worked, except the workaround with the rammap tool but it just delays the problem and seems to affect some other stuff as I can't run it on dbservicehost alone. So, I'm still limited to reboots to clear the RAM on my pc.

I wish people read MY posts too. It would avoid the loops. This looks like MS forums and all their.. "experts" that can c&p very well too.

Something good for a change.

They finally asked for something more. I had to install some software for debugging but sending the logs... failed . I hope only one of the files failed but I requested a new upload link which I'm still waiting for).

I was asked to inform them as soon as the upload was done so I was hoping someone would be looking at the email. Still no answer. I get it, now it is that season of the year... I wonder how will BD put the time lost back if the account expires in the mean time? Hypothetically speaking of course as I still have over 200 days left.

Maybe in one of the updates that BD does constantly this gets magically solved even without them "doing nothing" (happens a lot while troubleshooting stuff meaning, it's the customer's fault :D )

Thanks @Gjoski

The problem is that I don't exactly know what was(n't) uploaded. The dumps from bdservicehost alone are in GB's.

Still, I gave a shot but unfortunately, it fails. It doesn't even go halfway through the smallest of the dumps at 1.28GB in size. Then I tried the biggest one just in case it was that particular file but also failed. I guess I have to wait for their answer.

A picture is worth a thousand words so I'll give you 2:

100MBit upload fiber doing nothing when trying to upload.

Thanks but that site doesn't feel safe and actually shows in google transparency report website.

I use Firefox but now I tried Edge and still got the same error. Apparently for Edge I can install an app but even that way I got "An error occurred" whilst uploading, very vague. I'll have to wait for the answer.