Not a techy person, websites stopped working

@Tkcats I add here that you can contact Bitdefender support from the page below:

Follow the on-screen instructions and select the desired communication channel (chat, phone or email). For a quick contact, use the chat.

If you opt for email contact, you will need to fill out a form and then receive an email with an incident ticket number related to your request.

Please keep us informed.

Regards,

Good evening,

Please excuse me, but due to an impediment I was unable to come earlier today.

@Alexandru_BD Thank you for your additional information, which will be especially useful to me in the future.

Regards,

I have little technical knowledge and patience with computer workings. Bitdefender Total Security in on both pcs and cellphones.

Recently there have been problems with connections to the internet and I try shutting down Bitdefender that kept popping up warnings to business websites. Now, I cannot open my Outlookprogram, go to my church's website, or even open Bitdefender Central (bitdefender.con) because Bitdefender pops up a warning that it is a "Suspicious page blocked for your protection."

How do I getting an agent to remotely fix this Bitdefender problem?

Thank you very much for your response. After work this evening, I opened the internet browser and could not yet connected to anything including Bitdefender Central. As your information suggested, I was able to open the Bitdefender Total Security program via an onscreen icon. There seemed only one available to shut off, the Anti-virus. I shut that off and still was not able to log on to Bitdefender or anything else.

Hello @Fair Oaks George

I have read your private message and in which you tell me that your problem is still not solved and that you have a connection problem to your network.

I’m answering you here because it could be useful to other users.

For the sake of clarity, I take the liberty to copy as a "quote" your private message.

Oh NUTS! It did not work.

When I enter a website address, this message appears: "Log in to network. You must log in to this network before you can access the internet." There are 2 buttons showing: "Open Network Login Page" and "Advanced…"

I clicked on Open Network Login Page.

A new page/screen comes up with this message: "PAUSED Your device has been paused"

Then I opened MS setting page to Network & Internet. "Status, No Internet status." I clicked on the Troubleshoot button and then selected Wi-Fi.

This message appeared: Problem found: Your computer appears to be correctly configured, but the device Detected or resource (DNS server) is not responding." "Contact you network administrator or Internet Service provider( ISP).

Below those messages are lists of details about wireless connectivity diagnosis.

How did you log in before you encountered problems?

By temporarily disabling Bitdefender as suggested by @Alexandru_BD in this message below, can you log in?

What is your operating system?

Regards,

@Tkcats  this could be far-fetched, but it's possible that incorrect or unwanted proxy settings are in place, and these can interfere with network connections. Try this:

Via Settings (Windows 10/11):

• Open Settings: Click the Start menu and go to Settings (gear icon).
• Go to Network & Internet: Navigate to Network & Internet.
• Click on Proxy: On the left sidebar, select Proxy.
• Check Proxy Settings: Look under the Automatic proxy setup and Manual proxy setup sections.
• Turn Off Manual Proxy: If "Use a proxy server" is turned on, turn it off to see if it resolves the issue.
• Automatic Proxy Settings: Ensure "Automatically detect settings" is enabled.

Via Internet Options:

• Open Control Panel: Type Control Panel in the Windows search bar and open it.
• Go to Internet Options: Click on Network and Sharing Center, and then Internet Options on the left side.
• Go to the Connections Tab: In the Internet Properties window, go to the Connections tab.
• Click on LAN Settings: Under the Local Area Network (LAN) settings, click the LAN Settings button.
• Check Proxy Server: If the Use a proxy server for your LAN option is checked, try unchecking it to disable the proxy and then click OK.

If disabling the proxy settings restores your internet connection, then it was likely the cause of the issue. If the problem persists, further troubleshooting may be necessary, such as checking for DNS issues, router settings, or malware interference.

Let us know how it goes and what worked for you.

Regards,

Alex