Why doesn't my network scan show anything connected to my router

Karmacheema
Karmacheema
in Mobile Security

Answers

  • Alexandru_BD
    Alexandru_BD admin

    Hello,

    Can you please elaborate on your question?

    Thanks!

    Premium Security & Bitdefender Endpoint Security Tools user

  • Zattman
    Zattman ✭

    I have the same issues! My phone/PC spins it wheels and finds NO devices even though I have over 30 devices/connections.

  • Flanksy
    Flanksy ✭✭✭

    Good Day @Karmacheema and @Zattman,

    Are you reffering to the the network scan in the Bitdefender Central App?

    If so then @Alexandru_BD could this be a bug, attached a screeenshot below for your reference.

    Screenshot_20240930-120518_Central (1).jpg

    Best Regards,

    Flanksy✌️

    The guardians of the digital realm

    Bitdefender Premium Security, Digital Identity Protection user

    Bitdefender Gravityzone user

  • Alexandru_BD
    Alexandru_BD admin

    Hello,

    I think it's best to ask the Support teams to take a look at this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:

    https://www.bitdefender.com/consumer/support/help/

    State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

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