VPN destroys itself
Hi,
When I install VPN, it works great at first. After restarting the computer, it breaks. The UI is very slow and takes forever. I can't establish a connection either.
I also noticed that I no longer have the TAP-Windows Adapter. I've already tried reinstalling it, but to no avail.
I have the same problem on two different devices. So I assume that there might be something wrong with the VPN installer?
The live installer doesn't install the latest version of Total Security straight away either. That should happen with a live installer, shouldn't it?
And I don't know why, but VPN is using the expired license. In Central, however, I can see that it's installed with the new license. I've already contacted support.
This sounds similar. I don't have a Bitdefender adapter either. Could there be a bigger problem with VPN?
This is what it looks like fresh after installation (image from the help):
This is what it looks like after a restart:
No settings are saved in VPN either and all languages are gone:
Answers
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I've been trying a few things for several hours now. It just doesn't work.
Since I have the same behavior on two different computers, it can only be a problem with the software.
Until there is a solution, I will probably switch to another product to be on the safe side.
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Since reinstalling the product hasn't resolved the issue, it's best to contact Bitdefender support for further assistance.
Kindly contact Bitdefender support by visiting
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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I'll wait until there's a new release and then I'll try again.
Bitdefender is uninstalled for now. Shame.
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Hello @wheatfoxrabbit,
Since you mentioned you already contacted the Support teams, can you tell us if the engineers provided any updates on the case?
Thanks,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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Nothing so far. Unfortunately, I can't find my message to support at the moment.
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OK. Did you use the same email address to open the case, as the one registered on the forum? Because we can look for the ticket using that.
Cheers.
Premium Security & Bitdefender Endpoint Security Tools user
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Can I ask you to open a new ticket, please? Because we couldn't find any tickets related to the actual VPN issue you have reported. Or if you used a different email address and have a case number for that, kindly provide it to me so I can further check with the Support teams.
Thanks
Premium Security & Bitdefender Endpoint Security Tools user
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I read it again. The ticket was related to the license and not VPN. Sorry for the confusion.
I have now opened a ticket.
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Thank you!
Premium Security & Bitdefender Endpoint Security Tools user
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Still waiting for an answer. I'm excited about it.
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@wheatfoxrabbit did you get any updates on this?
Cheers
Premium Security & Bitdefender Endpoint Security Tools user
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