VPN destroys itself

wheatfoxrabbit · September 28

Hi,

When I install VPN, it works great at first. After restarting the computer, it breaks. The UI is very slow and takes forever. I can't establish a connection either.

I also noticed that I no longer have the TAP-Windows Adapter. I've already tried reinstalling it, but to no avail.

I have the same problem on two different devices. So I assume that there might be something wrong with the VPN installer?

The live installer doesn't install the latest version of Total Security straight away either. That should happen with a live installer, shouldn't it?

And I don't know why, but VPN is using the expired license. In Central, however, I can see that it's installed with the new license. I've already contacted support.

https://community.bitdefender.com/en/discussion/101568/license-upgrade

This sounds similar. I don't have a Bitdefender adapter either. Could there be a bigger problem with VPN?

https://community.bitdefender.com/en/discussion/comment/344163#Comment_344163

This is what it looks like fresh after installation (image from the help):

This is what it looks like after a restart:

No settings are saved in VPN either and all languages are gone:

wheatfoxrabbit · September 29

I've been trying a few things for several hours now. It just doesn't work.

Since I have the same behavior on two different computers, it can only be a problem with the software.

Until there is a solution, I will probably switch to another product to be on the safe side.

Flexx · September 29

https://community.bitdefender.com/en/discussion/101583/vpn-destroys-itself

https://community.bitdefender.com/en/discussion/comment/344312#Comment_344312

Since reinstalling the product hasn't resolved the issue, it's best to contact Bitdefender support for further assistance.

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards

wheatfoxrabbit · September 30

I'll wait until there's a new release and then I'll try again.

Bitdefender is uninstalled for now. Shame.

Alexandru_BD · October 3

Hello @wheatfoxrabbit,

Since you mentioned you already contacted the Support teams, can you tell us if the engineers provided any updates on the case?

Thanks,

Alex

wheatfoxrabbit · October 3

Nothing so far. Unfortunately, I can't find my message to support at the moment.

Alexandru_BD · October 3

OK. Did you use the same email address to open the case, as the one registered on the forum? Because we can look for the ticket using that.

Cheers.

Alexandru_BD · October 3

Can I ask you to open a new ticket, please? Because we couldn't find any tickets related to the actual VPN issue you have reported. Or if you used a different email address and have a case number for that, kindly provide it to me so I can further check with the Support teams.

Thanks

wheatfoxrabbit · October 3

I read it again. The ticket was related to the license and not VPN. Sorry for the confusion.

I have now opened a ticket.

Alexandru_BD · October 3

Thank you!

wheatfoxrabbit · October 5

Still waiting for an answer. I'm excited about it.

Alexandru_BD · October 8

@wheatfoxrabbit did you get any updates on this?

Cheers

Pizon · November 28

Maybe @Alexandru_BD can look up mine…….VPN problem started when BD released an update

Bitdefender Support ticket: 1009541122.

Alexandru_BD · November 29

Hi @Pizon,

Based on my findings, it's a bug and the Support teams replied to you a few days ago saying that they will come back with updates. I've been informed that there is no news in the investigation, and the case has been forwarded to the developers.

Thanks

VPN destroys itself

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