Threat Detected is going crazy

Singh_UK
Singh_UK
in Protection - Malware/ Firmware/etc.

Hi guys

First post here. Hope someone can help.

So I've upgraded to Premium after realizing my machine was infected with emails bouncing with 552 errors. That issues now been resolved. I ran several scans and cleans which took 12 hours and of the few hundred infections handful was left that were deleted.

Machine runs fine if not a little slow. Firstly the pop notifications is absurd, you can't turn them off and its distracting my work as it takes president over the application i'm working in.

Onto the infections. I am getting "Threat detected" prompting what feels like 20 every minute. Its making my machine slow down and its just getting too much to bare.

See attached. When I move to quarantine its not even showing in there?

bit-1.png
bit-2.png

Comments

  • Singh_UK
    Singh_UK
    bit-3.png

    And more. Is this really an infection? I have only firefox open and even when its closed it still keeps 'detecting'

  • Alexandru_BD
    Alexandru_BD admin

    Hello,

    First, try to clear cache & cookies from Firefox and reset the browser.

    Secondly, do you have any other security solution installed on that device or where you using Malwarebytes by any chance?

    Premium Security & Bitdefender Endpoint Security Tools user

  • Singh_UK
    Singh_UK

    Hi there

    I have already cleared cache & cookies from Firefox. I've tried other browsers to the same result.

    I did have Malwarebytes but its been removed before I upgraded to Bitdefender premium.

    I disabled Windows security but that also prompts up with a ton of Trojans!

    win-1.png
    win-2.png



  • Singh_UK
    Singh_UK

    Furthermore I have ran another scan and this prompted up 19 minutes in. I have no password files.

    bit-4.png

  • Alexandru_BD
    Alexandru_BD admin

    So, judging by these screenshots, Bitdefender is not registered correctly with WSC, if you did a system restore or something went wrong, I suggest reinstalling the product as a first step. Then check how it performs next.

    Premium Security & Bitdefender Endpoint Security Tools user

  • Singh_UK
    Singh_UK

    OK, so complete removal of all Bitdefender products and fresh install?

    I haven't performed a system restore no

  • Gjoksi
    Gjoksi mod

    Hello.

    Uninstall the Bitdefender program using the Uninstall Tool:
    https://www.bitdefender.com/links/uninstall_consumer_paid.html
    It will completely remove the program.
    Next, reinstall Bitdefender from your Bitdefender Central account.

    Regards.

  • Alexandru_BD
    Alexandru_BD admin

    Yes. Like this man said.

    Premium Security & Bitdefender Endpoint Security Tools user

  • Flexx
    Flexx mod

    If the issue still persists afterwards, you will need to try longer troubleshooting steps, which you can follow as stated in the link below.

    https://community.bitdefender.com/en/discussion/comment/344665#Comment_344665

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

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