VPN Premium connection problems
Hello.
I’m reaching out to inquire if you’ve been experiencing issues with the VPN. Over the past few months, we’ve noticed that the Bitdefender Premium VPN tended to disconnect, starting with one or two PCs. In addition to this, we’ve encountered instances where the internet network is disrupted (The “not connected” icon frequently appears on Windows, and at other times, there is no connection or it is extremely slow).
This problem has now extended to nearly all devices where the VPN is installed. Our subscriptions are all in order.
The feeling is as if the "Kill Switch" were active and the network was interrupted due to traffic limit or something similar.
But it happens every few minutes, sometimes hours, continuously, throughout the day. At this point, we’ve had to deactivate almost all Bitdefender Premium VPN on various types of devices, because they’ve become unusable.
Everything resumes normal operation once the VPN is turned off. It also happens even if you connect to different servers
Answers
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Hello @Movi,
You have more devices on which you are using the VPN, yes? Is it a business setup? I think more information regarding the network configuration is required in order to troubleshoot these connectivity issues you are experiencing and if the below articles don't help, I would recommend contacting the Technical Support Teams for a more in-depth investigation.
For detailed troubleshooting, you can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:
State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.
When troubleshooting VPN connectivity issues (connections dropping, cannot connect to
a certain website, application, protocol, etc), please note that the Support engineers will require the following information to get started:- Central account e-mail address;
- VPN Server IP - displayed in the VPN interface (even if the issue occurs on
multiple/all servers, at least one example) - Support tool log on Windows and BDProfiler log on Mac
I'm sure they will be able to help you.
Let us know how it goes.Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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It is not going at all. Is anybody there?
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Bitdefender staff are not available on the forum on weekends; they will respond on weekdays.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Good morning.
The issues have been fixed with the latest Bitdefender VPN software update.
Thank you for your support.
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