Installation

plainjane
plainjane
in Mobile Security

I bought a Total Security subscription. I installed it on my laptop ok but whenever I try to install it on my android mobile I end up in googleplaystore bring asked to buy a subscription. I've tried to install via central, playstore and QI code. None work.

secondly when I access central on my andoid it tells me both my phone and laptop are 'at risk' although the laptop says its fine

Am I protected ? how do I get this to work on my phone?

Answers

  • Gjoksi
    Gjoksi Defender of the month mod

    Hello.
    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/


    Chat is the fastest way to get in touch with Bitdefender Consumer Support.
    Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
    NOTE: Bitdefender telephone support is not toll-free!
    Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
    Regards.

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