Bd 09 Freeze

Baytoven
Baytoven
in Bitdefender 2009 products

I upgraded from BD 08 to BD 09. Ever since the upgrade BitDefender will not complete a deep scan or an update. I'm running Vista Home Premium. Any assistance would be appreciated.

Comments

  • Unknown
    Unknown

    Are you able to successfully run a full system scan instead of a deep system scan on your computer?

  • Baytoven
    Baytoven
    Are you able to successfully run a full system scan instead of a deep system scan on your computer?


    Hello Diana. Thank you for your response. No I'm not.

  • Unknown
    Unknown

    Please tell me how did you uninstall version 2008 from the system and also did you observe the scan crashing at a certain file/ at a certain stage?

  • Baytoven
    Baytoven
    Please tell me how did you uninstall version 2008 from the system and also did you observe the scan crashing at a certain file/ at a certain stage?


    To remove BD 2008 I used the BD's remove/uninstall program. The program stalls/freezes near the end of the scanning process and freezes my entire system. I then must hard reboot.

  • Baytoven
    Baytoven

    Diana, I tried a Full System Scan and I have some more information that might be helpful. BD09 froze at the following point:


    STEP1


    Current Scanned File: c:\windows\system32\odtext32.dll


    Elapsed Time: 04:23:41


    Files/Second: 12


    Scanned Items: 201764


    Hope this helps

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