Bitdefender Slows Down My Boot Up Time By A Couple Of Minutes.

DAVENC
DAVENC
in Bitdefender 2009 products

I have a Windows XP gaming machine with SP3. When I boot up the machine all of my startup items (Not many of them either) boot up fast but the bitdefender task bar icon takes a couple of minutes all by it self. This is a fast machine and it should not be taking this long to boot. I have 2009 installed on the wifes laptop and it only takes a few seconds for the icon to appear in the task bar so I know it's stalling on my machine. I have no other virus programs installed on this PC and it's a new PC so there isn't any junk on it. This is the virus program only not the security suite. It has taken as long as 4 mins to come up but after I did the reinstall it sped up by a couple of mins. I've already done a reinstall and registry clean recently because the BD scan stopped working. I also had to install the patch as well for scan failures and that seems to have been fixed.


How do I determine why it's hanging up?

Comments

  • hnyaji
    hnyaji
    edited May 2009

    Hi Davenc,


    your system and your wife's system are completely different.


    Did you have any other anti-virus suite installed on your system before? The left overs of it, might be still in the boot-up, slowing the system down.


    Can you please run hijackthis (http://filehippo.com/download_hijackthis/) and post the log here?


    Hemanth

  • fungus
    fungus
    I have a Windows XP gaming machine with SP3. When I boot up the machine all of my startup items (Not many of them either) boot up fast but the bitdefender task bar icon takes a couple of minutes all by it self. This is a fast machine and it should not be taking this long to boot. I have 2009 installed on the wifes laptop and it only takes a few seconds for the icon to appear in the task bar so I know it's stalling on my machine. I have no other virus programs installed on this PC and it's a new PC so there isn't any junk on it. This is the virus program only not the security suite. It has taken as long as 4 mins to come up but after I did the reinstall it sped up by a couple of mins. I've already done a reinstall and registry clean recently because the BD scan stopped working. I also had to install the patch as well for scan failures and that seems to have been fixed.


    How do I determine why it's hanging up?


    Dave:


    Wish I could remember the name of a very small program that would help you.


    It is run, then you reboot, and a log is created that shows all boot steps and the time involved. I used this on a new mobo a few years ago to find out why it booted so slowly. Perhaps someone will know the name of the software that tracks booting.


    Fungus

  • alexcrist
    alexcrist ✭

    Hello DAVENC,


    What Hemanth said is correct: other security solutions left-overs might create compatibility problems with BitDefender. What (if any) other security solution(s) did you have previously installed? Do you have other such software installed right now? (spyware scanners, firewalls, etc...)


    About the software that fungus was talking about, I believe it's Bootvis, from Microsoft (http://www.microsoft.com/whdc/system/sysperf/fastboot/default.mspx). Unfortunately, it seems that Microsoft doesn't offer it for download anymore at that that link (maybe it was moved somewhere else), but you can download it from here: http://www.softpedia.com/get/Tweak/System-...k/BootVis.shtml


    Cris.

  • DAVENC
    DAVENC
    Hello DAVENC,


    What Hemanth said is correct: other security solutions left-overs might create compatibility problems with BitDefender. What (if any) other security solution(s) did you have previously installed? Do you have other such software installed right now? (spyware scanners, firewalls, etc...)


    About the software that fungus was talking about, I believe it's Bootvis, from Microsoft (http://www.microsoft.com/whdc/system/sysperf/fastboot/default.mspx). Unfortunately, it seems that Microsoft doesn't offer it for download anymore at that that link (maybe it was moved somewhere else), but you can download it from here: http://www.softpedia.com/get/Tweak/System-...k/BootVis.shtml


    Cris.


    Guys,


    New computer and new hard drive and new installation so there has never been any other virus programs, firewalls, scanners etc.. loaded on this machine.


    I'm at work now so when I get home I'll post the highjackthis log and will also run the bootvis.


    Thanks

  • alexcrist
    alexcrist ✭

    Davenc, a new computer doesn't always mean that it doesn't already have a security solution installed on it. It might very well come with a pre-installed solution. Nobody around here had any way of knowing if you had anything pre-installed or not, so we just covered all possibilities. :)


    Cris.

  • DAVENC
    DAVENC

    Cris,


    I should have stated that I built the machine myself which would have simplified everything. I know I didn't load any anti virus stuff on it. :)


    Anyway here's the Highjackthis log. I didn't see anything out of the way that alerted me.


    Logfile of Trend Micro HijackThis v2.0.2


    Scan saved at 5:00:07 PM, on 5/11/2009


    Platform: Windows XP SP3 (WinNT 5.01.2600)


    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)


    Boot mode: Normal


    Running processes:


    C:\WINDOWS\System32\smss.exe


    C:\WINDOWS\system32\winlogon.exe


    C:\WINDOWS\system32\services.exe


    C:\WINDOWS\system32\lsass.exe


    C:\WINDOWS\system32\Ati2evxx.exe


    C:\WINDOWS\system32\svchost.exe


    C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe


    C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe


    C:\WINDOWS\System32\svchost.exe


    C:\Program Files\Ahead\InCD\InCDsrv.exe


    C:\WINDOWS\system32\Ati2evxx.exe


    C:\WINDOWS\system32\spoolsv.exe


    C:\WINDOWS\system32\svchost.exe


    C:\Program Files\Common Files\Motive\McciCMService.exe


    C:\WINDOWS\System32\svchost.exe


    C:\WINDOWS\System32\svchost.exe


    C:\WINDOWS\system32\PnkBstrA.exe


    C:\WINDOWS\system32\PnkBstrB.exe


    C:\WINDOWS\system32\svchost.exe


    C:\WINDOWS\Explorer.EXE


    C:\WINDOWS\RTHDCPL.EXE


    C:\Program Files\Ahead\InCD\InCD.exe


    C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe


    C:\Program Files\Logitech\SetPoint\SetPoint.exe


    C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE


    C:\Program Files\BitDefender\BitDefender 2009\seccenter.exe


    C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32Info.exe


    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe


    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll


    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll


    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll


    O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2009\IEToolbar.dll


    O4 - HKLM\..\Run: [EasyTuneVI] C:\Program Files\GIGABYTE\ET6\ETcall.exe


    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE


    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE


    O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE


    O4 - HKLM\..\Run: [inCD] C:\Program Files\Ahead\InCD\InCD.exe


    O4 - HKLM\..\Run: [bDAgent] "C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe"


    O4 - HKLM\..\Run: [bitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2009\IEShow.exe"


    O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe


    O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll


    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe


    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe


    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe


    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe


    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1222474795406


    O23 - Service: BitDefender Arrakis Server (Arrakis3) - Unknown owner - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\Arrakis3.exe


    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe


    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe


    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe


    O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe


    O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe


    O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe


    O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe


    O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe


    O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe


    O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S. R. L. - C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe

  • hnyaji
    hnyaji

    Hi


    could you stop PnkBstrA and PnkBstrB, which are the services associated with a game on your system. If you don't know how to do this please let me know.


    Your system should boot faster considerably after you have stopped these processes.


    Hemanth

  • hnyaji
    hnyaji

    Hi


    could you try and stop PnkBstrA and PnkBstrB from starting as a service? If you don't know how to do it, please let me know.


    Hemanth

  • DAVENC
    DAVENC
    Hi


    could you try and stop PnkBstrA and PnkBstrB from starting as a service? If you don't know how to do it, please let me know.


    Hemanth


    I disabled them so that on start up they did not show up in my task manager. It really didn't help at all.


    I downloaded the bootvis and found out which processes are starting up slowly. Everything else starts up at the 30 second mark.


    wmiprvse


    wuauclt


    Both of the above start up at 80 seconds.


    wscntfy


    imapi


    alg


    These three start up at 114 seconds.


    I guess what concerns me is I don't see the small red icon start up until at the end of the boot period when the above 5 processes start up. Is this normal? If it is then I really don't have a problem. All I know is that on the laptop it comes up quite fast in comparison and I don't understand why it wouldn't on the FAST gaming machine on which I have less stuff running in the back ground.

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