Virus Reported

desooper
desooper
in Malware talk

I have a question, I am trying (BitDefender Internet Security V10) and I have on my computer a program called ALL MY MOVIES SOFTWARE BY BOLIDE SOFTWARE, this software is legal software, this program picks it up as a virus and removes it from my computer when I know this software does NOT have a virus in it, how can I stop this from removing the program. PLEASE help me, Thank you.

Comments

  • Unknown
    Unknown

    Moved this topic here so that the Virus researchers to see if that's really is a false positive.

  • desooper
    desooper
    Moved this topic here so that the Virus researchers to see if that's really is a false positive.


    Sorry and thank you.

  • khufu
    khufu

    You should upload the file here.


    Have a look here: http://forum.bitdefender.com/index.php?showtopic=84 to see what you have to do.

  • AndreiASM
    AndreiASM

    If you are sure that the file is clean, you may as well add it's path to the exclusion list. However, upload the file here; detection will be removed if it's a false positive.


    Andrei

  • Niels
    Niels ✭

    I've the same problem. BitDefender detects one part of the installer as infected: amm_setup.exe=>(Instyler o)=>(Instyler Module 1) DeepScan:Generic.Hupigon.64E3F2D2


    It only happened after an update that the installer was being detected.


    Regards


    Niels

  • desooper
    desooper
    If you are sure that the file is clean, you may as well add it's path to the exclusion list. However, upload the file here; detection will be removed if it's a false positive.


    Andrei


    how do you add it to the exclusion list


    Thank you for all your help.

  • Niels
    Niels ✭
    edited July 2007

    Hello


    To exclude the installation folder do this open BitDefender go to antivirus,shield,custom level,don't scan this pad on all levels, press on add new item now browse to the installation directory: X\Program Files\BOLIDE SOFTWARE\ (the default location is AllMyMovies instead of Bolide Software) Now the realtime part will not detect it anymore but BitDefender will remove it during a scan.


    Regards


    Niels


    PS: What I've changed is in bold.

  • desooper
    desooper
    Hello


    To exclude the installation folder do this open BitDefender go to antivirus,shield,custom level,don't scan this pad on all levels, press on add new item now browse to the installation directory: X\Program Files\BOLIDE SOFTWARE\ (the default location is AllMyMovies instead of Bolide Software) Now the realtime part will not detect it anymore but BitDefender will remove it during a scan.


    Regards


    Niels


    PS: What I've changed is in bold.


    Thanks for all your help.

  • AndreiASM
    AndreiASM

    We are all glad that we could help you! :)


    Andrei

  • Niels
    Niels ✭

    Hello


    Glad that we could help you. More you can't do than wait till someone of the virus researchers take a look at it.


    Regards


    Niels

  • desooper
    desooper
    Thanks for all your help.


    I tried it and it still pickes it up as a virues, I cant figure this one out.

  • Niels
    Niels ✭

    Hello desooper


    If you do what I said than you will not receive a pop-up when you start the program. But it will still being detect untill the virusresearchers remove the signature for the files.


    Regards


    Niels

  • desooper
    desooper
    Hello desooper


    If you do what I said than you will not receive a pop-up when you start the program. But it will still being detect untill the virusresearchers remove the signature for the files.


    Regards


    Niels


    OK got ya, sorry for the misunderstanding, thank you for all your help.

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