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Frustrating Support Experience

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mouse105
mouse105
in Bitdefender 2008 products

Ticket 200908221002699


I have spent the last 3 hours tonight getting the runaround on your website


just trying to contact you for support, and am just about ready to give up and


remove your software.


Visiting the forum tells me I may not be alone in my experience.


I'm not very confident that I will receive a reply from you within the 48 hours


as stated in your email-you told me that once before about 2 weeks ago,


and I never heard from you.


I would appreciate it if you would folow through on your response


and stand behind your product.

Comments

  • unclejoey
    unclejoey
    Options

    Same here. Three days and counting. Not a word.

  • angello_
    angello_
    edited August 2009
    Options
    Same here. Three days and counting. Not a word.


    The same for me...


    I'm starting to believe there are nobody who moderates the topics. No admins, no moderators. Silent Hill...


    ... or I'm maybe crazy.

  • mouse105
    mouse105
    Options

    It's pretty quiet around here-


    just the sounds of crickets chirping.....


    Looks like it's time to shop for a new internet security suite


    from a company whose product works as advertised


    and with a better track record of customer support,


    as another poster has said.


    Very disappointing....

  • Alex Stanciu
    Alex Stanciu ✭✭
    Options

    Hello all ,


    Rich R : I have sent you an email with the instructions that will help you upgrade for free to BitDefender 2010 . Most certainly this action will solve the issues that you encountered with our 2008 product . If you have any difficulties in performing these steps please reply to my email .


    unclejoey: we also need to have a look on gmer report generated on your system . Please reply back with this report attached .


    angello_ : I could not found any traces of the support request that you have made . If you have used another email address please, send me a personal message with it so that I can search for it .


    Thank you .

  • mouse105
    mouse105
    Options

    I'm afraid you are too late.


    I have decided to remove your software from my system.


    I have wasted too much time running around in circles


    in your support system trying to get help solving


    issues with your software.


    Using even one hour of my time


    (I've already wasted more than 4 now)


    is more than what your (or anyone else's) software cost me.

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