Cannot Install Bd2010

alina-kirspb
alina-kirspb
in Bitdefender 2010 products

Hi


I tryed to install BitDefender Internet security 2010 but failed .


I received a message :


"The installer has insufficient privileges to modify this file:C:\Program Files\Common Files\BitDefender\BitDefender Thret Sacanner\TBD13.tmp"


Earlier I used BitDefenderInternet Security 2008 during 2 years and tryed Bitdefender Total Security 2010 several days but now they are removed from my computer.


I wish to use BDIS2010 but I cannot install it. My OS is Win XR home rus. Help, please

/applications/core/interface/file/attachment.php?id=5495" data-fileid="5495" rel="">screenBD.rtf

Comments

  • Alex Stanciu
    Alex Stanciu ✭✭

    Hello alina-spb,


    In order to be able to help you, please send us a report generated by the sysdump tool. Here is what you have to do :


    1. Save the tool from the next link on your Desktop:


    http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe


    2. Run it and you will notice that a command prompt window will appear on your screen.


    3. Please note that the information gathering process can take a several minutes therefore please wait until the command prompt window disappear by itself. The output of this tool is a new file called sysdump.tar placed in the same location with sysdump.exe


    4. After the file is generated please upload it to :http://www.sendspace.com/ then send me a personal message with the download link .


    Thank you .

  • alina-kirspb
    alina-kirspb

    Thank you


    Everyting is OK now

All Time Leaders

Categories

Defenders of the month