Errors Loading C Runtime Library

GScaleLarry
GScaleLarry
in Bitdefender 2010 products

I recently upgraded my 3 PC's to BitDefender 2010. Two of the upgraded fine (1 XP and 1 Vista). The third firnished the install but I got an error during install that imgcln.exe attempted to load the C runtime library incorrectly. The program appears to be running OK, does updates, scans, firewall working but every time I boot I get an error that bdagent.exe attempted to load the C runtime library incorrectly. I completely uninstalled and reinstalled twice but still get this error.


Anyone have any suggestions on how to correct?

Comments

  • Alex Stanciu
    Alex Stanciu ✭✭

    Hello GScaleLarry,


    If possible please take a screen shot of this issue, upload it on http://www.sendspace.com/ and then post here the download link .


    We are looking forward to your reply.


    Thank you.

  • GScaleLarry
    GScaleLarry
    Hello GScaleLarry,


    If possible please take a screen shot of this issue, upload it on http://www.sendspace.com/ and then post here the download link .


    We are looking forward to your reply.


    Thank you.


    =========================


    I posted the two error messages:


    http://www.sendspace.com/file/pbj3ye


    http://www.sendspace.com/file/vylyl7


    Hope you can help me sort this out. :rolleyes:

  • Alex Stanciu
    Alex Stanciu ✭✭

    Hello GScaleLarry,


    In order to further investigate this issue we recommend you to follow the steps bellow and obtain the following reports:


    1. A bdagent log:


    a. Start and type Run in the search box;


    b. In the box type: cmd and press OK;


    c. Type the following text in the window that will appear:


    cd C:\Program Files\BitDefender\BitDefender 2010 then hit Enter


    d. When you will see the C:\Program Files\BitDefender\BitDefender 2010 folder, write:


    bdagent stop then hit Enter


    bdagent trace then hit Enter


    e. Close the Command Prompt window and the bdagent process will restart and the log will be created in the C:\ProgramData\BitDefender\DTrace (Windows Vista and Windows 7 ) folder or in the C:\Documents and Settings\All Users\Application Data\BitDefender\DTrace(Windows XP) one with the name User-bdagent.log .


    f. Upload the report on : http://www.sendspace.com/ then post here the download link .


    2. Support Tool report :


    a. Open My Computer.


    b. Browse to


    C:\Program Files\BitDefender\BitDefender 2010


    - considering that BitDefender was installed on the default C partition


    c. Doubleclick on the supporttool.exe file ;


    d. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish ;


    5. Go to the desktop upload the report on : http://www.sendspace.com/ then post here the download link .


    Thank you.

  • GScaleLarry
    GScaleLarry

    Alex...Did what you suggested and posted files as below:


    bdagent log: http://www.sendspace.com/file/cdsxf9


    Support Tool report did not run and gave the following error: http://www.sendspace.com/file/u7wbzo

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