[solved] Bitdefender Crashed, Help Please
Here is what happened:
I was just surfing the internet when a message came up stating that both my BitDefender 2010 system had turned off along with my Windows Firewall.
When I went to turn it back on, it just showed an hourglass symbol and nothing happened.
Then I tried opening up BitDefender.
I got this message:
I have tried everything that both me and my dad could think of.
No matter where I go, I am not getting an option to 'Renew' or 'Repair' my BitDefender system.
I have also tried the method of opening up:
My_Computer -> Program_Files -> BitDefender -> BitDefender_2010 -> supporttool.exe
It just opens up the Command Prompt but it exits instantly.
Recap:
I was online
All anti-virus turned off automatically
I tried turning back on; didn't work
Came here for help.
If anyone could help me out here, I've tried everything, please help me, I don't want my new laptop breaking so soon.
Comments
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Additional info:
Comp type: Alienware laptop. Forgot other info.
Using windows 7.
BitDefender 2010 installed.
Recently downloaded a Microsoft Visual Vasic C++ package from ta trusted Microsoft website, so threat of virus may or may not take affect.0 -
Hello N G Y,
For start I recommend you a reinstall.
Download the uninstall tool from this location and run it: www.bitdefender.com/uninstall
Reboot the system when prompted.
Next,install back your BitDefender from this link:
http://www.bitdefender.com/site/Downloads/
Looking forward to your reply.0 -
Hello N G Y,
For start I recommend you a reinstall.
Download the uninstall tool from this location and run it: www.bitdefender.com/uninstall
Reboot the system when prompted.
Next,install back your BitDefender from this link:
http://www.bitdefender.com/site/Downloads/
Looking forward to your reply.
Won't Re-Downloading it cause me to have to pay again? I believe that my dad had to pay for this system.
Will i be restricted from full protection?0 -
Hi N G Y ,
No , you do not have to pay again. You just have to reinstall your Bitdefender and you can download your Bitdefender without problems from : http://www.bitdefender.com/site/Downloads/ . You will not be restricted from full protection.0 -
Thank you for the help guys. I did re-download it. It worked but it took forever to find the activation code for the re-install. It is working perfectly now, still causing my comp to lagg but whatever. Thanks again.
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