Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

[solved] Bitdefender Crashed, Help Please

Options
Neogreenyew
Neogreenyew
in Bitdefender 2010 products

Here is what happened:


I was just surfing the internet when a message came up stating that both my BitDefender 2010 system had turned off along with my Windows Firewall.


When I went to turn it back on, it just showed an hourglass symbol and nothing happened.


Then I tried opening up BitDefender.


I got this message:


23s9n2c.png


I have tried everything that both me and my dad could think of.


No matter where I go, I am not getting an option to 'Renew' or 'Repair' my BitDefender system.


I have also tried the method of opening up:


My_Computer -> Program_Files -> BitDefender -> BitDefender_2010 -> supporttool.exe


It just opens up the Command Prompt but it exits instantly.


Recap:


I was online


All anti-virus turned off automatically


I tried turning back on; didn't work


Came here for help.


If anyone could help me out here, I've tried everything, please help me, I don't want my new laptop breaking so soon.

Comments

  • Neogreenyew
    Neogreenyew
    edited February 2010
    Options

    Additional info:


    Comp type: Alienware laptop. Forgot other info.


    Using windows 7.


    BitDefender 2010 installed.


    Recently downloaded a Microsoft Visual Vasic C++ package from ta trusted Microsoft website, so threat of virus may or may not take affect.

  • Cristi Raducu
    Cristi Raducu
    Options

    Hello N G Y,


    For start I recommend you a reinstall.


    Download the uninstall tool from this location and run it: www.bitdefender.com/uninstall


    Reboot the system when prompted.


    Next,install back your BitDefender from this link:


    http://www.bitdefender.com/site/Downloads/


    Looking forward to your reply.

  • Neogreenyew
    Neogreenyew
    Options
    Hello N G Y,


    For start I recommend you a reinstall.


    Download the uninstall tool from this location and run it: www.bitdefender.com/uninstall


    Reboot the system when prompted.


    Next,install back your BitDefender from this link:


    http://www.bitdefender.com/site/Downloads/


    Looking forward to your reply.


    Won't Re-Downloading it cause me to have to pay again? I believe that my dad had to pay for this system.


    Will i be restricted from full protection?

  • alex_
    alex_
    Options

    Hi N G Y ,


    No , you do not have to pay again. You just have to reinstall your Bitdefender and you can download your Bitdefender without problems from : http://www.bitdefender.com/site/Downloads/ . You will not be restricted from full protection.

  • Neogreenyew
    Neogreenyew
    Options

    Thank you for the help guys. I did re-download it. It worked but it took forever to find the activation code for the re-install. It is working perfectly now, still causing my comp to lagg but whatever. Thanks again.

This discussion has been closed.

All Time Leaders

Categories

Defenders of the month