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Having Bsod After Installing Total Security 2011

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anand888
anand888
edited August 2010 in Old topics

Hi,

After installing Total Security 2011, I'm Having BSOD (MULTIPLE_IRP_COMPLETE_REQUESTS, bug check has a value of 0x00000044) EVERY TIME I close Firefox. Below is the report from event viewer;

Event Type: Error

Event Source: System Error

Event Category: (102)

Event ID: 1003

Date: 8/22/2010

Time: 10:11:59 PM

User: N/A

Computer: USER

Description:

Error code 00000044, parameter1 8875c638, parameter2 00000d64, parameter3 00000000, parameter4 00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 74737953 45206d65 726f7272 72452020

0010: 20726f72 65646f63 30303020 34303030

0020: 50202034 6d617261 72657465 38382073

0030: 36633537 202c3833 30303030 34366430

0040: 3030202c 30303030 202c3030 30303030

0050: 30303030

When I was using Total Security 2008, i don't have such problem. I'm Currently using firefox 3.6.8

Comments

  • alexcrist
    alexcrist ✭
    Options

    Hello anand888,


    What Operating System are you using?


    Please go to C:\Windows\Minidump, put all files from there in an archive, upload the archive on a file sharing server of your choice (such as www.sendspace.com) and send me the download link by PM.


    Cris.

  • anand888
    anand888
    edited August 2010
    Options

    Hi Cris,


    I'm using Windows XP SP3.


    I've PM you the minidump link

  • anand888
    anand888
    Options

    Hi Cris,


    Is there any update to my issue above?

  • alexcrist
    alexcrist ✭
    Options

    Hi,


    Please go to the BitDefender installation folder (default is C:\Program Files\BitDefender\BitDefender 2011) and run supporttool.exe (make sure that you login Windows using an account with Administrator rights).


    At step 2, check Try to reproduce the problem before submitting, then at the next step select Other issue. You will be prompted to reboot your system in order to activate some debug settings. Please do so (make sure you save all your open documents).


    After the system restart, try to reproduce the BSOD. Just use your computer as you would normally do (use the usual applications), and when the crash occurs, restart the system. After the restart, disconnect all Internet connections and run supporttool.exe again. At the first step, check I have reproduced the problem, then continue to the next steps.


    A report will be generated on your desktop (it will be a ZIP archive, containing multiple reports). It could take a while before Support Tool finishes (don't connect to the Internet until the end). When the tool finishes, reconnect to the Internet and upload the resulting archived report (just like you did with the minidump archive) and send me the download link by PM.


    Also, the tool will request another restart, in order to deactivate the debugging settings. You can manually restart the system after you upload the report.


    Cris.

  • anand888
    anand888
    edited August 2010
    Options

    Hi Cris,


    I will run the tool as requested and provide you the files required..


    Thanks

  • anand888
    anand888
    Options

    Hi Cris,


    As requested I've PM you the links


    Please keep me updated on this issue as I have uninstalled Total Security 2011 from my computer because the BSOD is affecting my work.


    I hope a solution can be found for this issue.


    Thanks

  • alexcrist
    alexcrist ✭
    Options

    Hello,


    This problem is known and currently being looked into.


    However, I won't be able to keep track of the status of this issue, so I forwarded all your files and information to TechSupport. You should be kept informed either here, or by email.


    Cris.

  • anand888
    anand888
    edited August 2010
    Options

    Hi Cris,


    Thanks for the update.


    Appreciate your support :)

  • Unknown
    Unknown
    Options

    Hello,


    I have taken ownership of your ticket and will send you an email confirmation as soon as the fix will be release.


    Kind regards,

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