[resolved]Bitdefender Myaccount --- User Does Not Exist

earnolmartin
earnolmartin
in Old topics

BitDefender,


I used to be able to login to my account without issues, but now BitDefender tells me there's no username or account on record for me? What!?! I need to access the beta page, and I can't even do that. Nor can I view my license keys anymore now that I can no longer sign in. Has the database been corrupted?


Not sure what to do, but I can't login.

Comments

  • polke45
    polke45

    Dear Bitdefender,


    I am too having the same problem. When I first access it, it said I don't have any product, now it said this account doesn't exist

  • Unknown
    Unknown

    Hello,


    Where are you trying to login exactly ? Provide me with the link and the email you used.


    Regards,

  • earnolmartin
    earnolmartin
    Hello,


    Where are you trying to login exactly ? Provide me with the link and the email you used.


    Regards,


    Seems the issue was fixed as I can login now.

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