[solved]bitdefender Antivirus Pro Shutdown

A quick reply would be much appreciated.... ive had 3 virus attacks since the program went down. I cant keep fighting them with the task manager!

Hello Smity,

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send me a PM (Private Message) with the download link.

[How to CAPTURE A SCREENSHOT]

- When the error message is on your screen press the "PrintScreen" key on your keyboard ("PrintScreen" is located at the top of the keyboard, at right; At this step we can not see anything, as the picture is copied into Windows's clipboard);

- Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation from Start > Programs > Accessories > Paint);

- Paste the picture in a new Paint document (using Edit > Paste);

- Save the file in JPEG format

- attach it to this topic.

Make sure you mask the license key if that screenshot includes the Registration details.

Looking forward to your answer!

Kind regards,

Ok, now what? im literally fighting viruses, thank god i am tech savvy.

Ok, so. Ive uninstalled the first faulty version, with your handy dandy uninstall tool. I downloaded the new software off of your link, and im still having issues. According to the program, i am "...no longer protected!"....i think the lag and halt of progress is because of vsserv.exe, a bit defender program that is currently eating up....99% of the CPU! Lets focus on that issue... why is this program eating up my operating speed?

yes vsserv takes up a lot of resources some times. I have this same problem. not sure what you can do about it other than restart frequently

That should be fixed. Who wants to restart all of the time?

Hi,

smity: I believe because of the settings level set on an aggressive protection. Try disable some of the modules to test which module in particular is causing issues. Are you referring to a system slowdown or browsing slowdown ?

Please provide me with a screnshot of the message displayed by BitDefender about not being protected.

Well i took a screenshot, but vsserv.exe wont allow enough cpu to open Paint. I cant turn down the protection services, because the program is not responding it claims i have no account created, and the program is not registered. i cant terminate vsserv.exe ("access is denied") to loosen up the cpu to open paint anyways... any other ideas? maybe a kill process command for the command prompt? how about this... can i just have the money back for the other two subscriptions? it seems to be working on my laptop, but something is seriously wrong on my pc. Ive paid for all three, i am only able to use one of the liscences, why not give me a refund for two? ill use that money to buy a different antivirus software.