Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at:
https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Discussion List
"r" and "rstudio"
I tried to run a program on "r" which I am just learning (I am very much a beginner who barely knows what I'm doing). Bitdefender keeps crashing the computer when I run the package stating that some of the r files get encrypted, so bitdefender shuts it down to restore it. Any suggestions? I want to run r but dont want to…
Osiris decryption
I got many files encrypted due to an Osiris ransomware attack a couple of years ago. I managed to remove the ransomware and then installed Bitdefender Internet Security to my computers to protect from similar attacks. But at that time I saved my encrypted files on a separate hard disk and I now wonder if there is a way to…
Ransomeware Protection Needs To Tell The Location Of The File Creating The Problem
Hi, The other day I got an alert that Runtimebroker is trying to access my pictures folder. I have a windows 10 x64 pro edition. Now I know that runtimebroker.exe is a genuine windows file. What i didn't know, is to allow or disallow the access. Why? 1) because, being a windows file, BD should have whitelisted it. 2) I…
Ransomware and Malware warnings for common programs?
I have the 30 day trial version of Total Security 2017. Am thinking of purchasing but I have a couple issues. Here's one, the other is in the Update thread. I get errors of malware and ransomware that I'm pretty sure are common Windows programs. One is: C/Windows/Explorer.EXE Another is Wordpad. See jpg's for all. Why…
ransomware protection is not popping up
In BD2016 AV plus I was used to see a popup when BD saw 'ransomware' like activity.In BD2017 AV plus I miss these popups. I know I can find these ransomware blocking messages in the UI but I would rather see a popup. Can I configure DB 2017 in a way that these ransomware popups are shown like in the BD2016 version?
Ransomware Does Not Turn On
Does anyone else have an issue starting Ransomware? I have 2 Windows 7 computers (Windows Home Premium and Windows Pro which is relatively new) and on both computers, I cannot turn on Ransomware. Clicking on the x or the box beside it doesn't do anything. It just stays greyed out. I never tried it until about 1/2 a year…
Encrypted Time Machine Disk
So, my question is if I encrypt my time machine backup disk on the MAC today and I get a ransomware preload infection (which activates in say 7 days) will the ransomware still be on the backup disk just waiting for the 7 days to come up and install itself if I ever need to restore my backup? My assumption is that…