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Gjoksi · DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH · ✭✭✭✭✭

Comments

  • Hello. My specs: OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed OS Build 19045.4355 Experience Windows Feature Experience Pack 1000.19056.1000.0 Control Panel: Bitdefender Agent version 27.0.1.266 Control Panel: Bitdefender Total Security version 27.0.25.115 Bitdefender About: Bitdefender Total Security…
    in Misalignment between the present versions. Comment by Gjoksi May 3
  • Hello. Just follow the steps from this article: Also, ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s). So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with…
    in Phone Number for support Comment by Gjoksi May 3
  • @Alexandru_BD Any news from the devs on the suggestion above? Thanks.
    in Any way to get a Devices customizable list view in Bitdefender CENTRAL? Comment by Gjoksi May 3
  • Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s). So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase…
    in Bitdefender is installed and active on my Mac mini but is missing from Central Comment by Gjoksi May 3
  • Hello. It seems that you are not the only user with this issue, as it was reported before: My specs: Asus X551CA Core i3-3217U 1.8GHz, Intel HD Graphics 4000, 4GB DDR3, 120GB SATA-III SSD OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed OS Build 19045.4355 Experience Windows Feature Experience Pack…
    in Epson scanner runs very slowly Comment by Gjoksi May 3
  • Hello. "Suspicious.cloud" is a cloud based detection by Bitdefender which is independent of signature based detection that is created by malware researchers. Could be a false positive or could not be a false positive. In this case, only the anti-malware research engineers at Bitdefender Labs can give you the correct answer…
    in VIRUS Gen:Suspcious.Cloud.2.sp3 Comment by Gjoksi May 2
  • Hello. You should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Antivirus for Mac for Android, click on Contact Support in the black box…
    in I can't seem to start a scan on my mac Comment by Gjoksi May 2
  • Hello. My specs: OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed OS Build 19045.4355 Experience Windows Feature Experience Pack 1000.19056.1000.0 BD Total Security 27.0.35.147 So far, no issues with the app, works without any turn offs by the app itself. You should do the next steps: -- STEP 1 -- Repair…
    in BD turns off occasionally Comment by Gjoksi May 2
  • Hello. You should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Premium VPN, click on Contact Support in the black box and then click…
    in No internet connection after VPN connected 😕 Comment by Gjoksi May 2
  • Hello. You should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Antivirus for Mac for Android, click on Contact Support in the black box…
    in Why am I still get this window after the install. Comment by Gjoksi May 2
  • Hello. My specs: OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed OS Build 19045.4355 Experience Windows Feature Experience Pack 1000.19056.1000.0 BD Total Security 27.0.35.147 Just did a test and here are the results: Google Chrome 124.0.6367.119 x64: Mozilla Firefox 125.0.3 x64: As you can see from the…
    in Bitdefender did NOT remove Malware-can anyone help please ? Comment by Gjoksi May 2
  • Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account and your devices. So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase & Manage Subscription -> My Bitdefender Central…
    in MAC address in Bitdefender Central device list does not match that shown on MacBook Comment by Gjoksi April 30
  • Hello. If you received an e-mail from bitdefender@hello.bitdefender.com, those messages are legit, so nothing to worry. They contain special offers and product recommendations. Regards. @Alexandru_BD Anything to add here, Sir Alex? Thanks.
    in Bitdefender upgrade to Premium offer Comment by Gjoksi April 30
  • Hello again. Samsung Galaxy A34 5G (SM-A346B/DSN) Android 14 One UI Core 6.0 Android Security Patch Level April 1, 2024 Google Play System Update April 1, 2024 BD Mobile Security 3.3.234.2417 Even updating yesterday to the latest version 3.3.234.2417, the same bugs/issues from my comment here: still persist, they are not…
    in Bitdefender scanner no longer works on android after update to version 3.3.234.2411 Comment by Gjoksi April 30
  • Hello. If you place your cursor on the edge of the circle and hold down the left side of your mouse, you can move the Bitdefender widget to wherever you want on your desktop, as shown in the animation below. You cannot resize the widget, e.g. make it smaller, but you can close it at any time when you no longer want to see…
    in Security Widget - How to reposition on screen. Comment by Gjoksi April 25
  • Hello. You can't remove the virus, since it was already detected and blocked by Bitdefender. Also, only the anti-malware researchers at Bitdefender Labs can help you with the issue. You should report the URL(s) as false positive to Bitdefender Labs here: https://www.bitdefender.com/consumer/support/answer/29358/ You could…
    in How to Remove this virus Comment by Gjoksi April 25
  • Hello. You could check my comment here: (click on "2:35 pm" on right of my username to see the comment with the screenshots i posted) Regards.
    in BD Mobile Security: Scam Alert And Anti-Theft Both Turned Off. Any Help? Comment by Gjoksi April 25
  • Hello. You could check my comment here: (click on "2:35 pm" on right of my username to see the comment with the screenshots i posted) Regards.
    in Mobile security Malware button is suddenly not functioning. Comment by Gjoksi April 25
  • Hello. My specs: Samsung Galaxy A34 5G (SM-A346B/DSN) Android 14 One UI Core 6.0 Android Security Patch Level April 1, 2024 Google Play System Update April 1, 2024 BD Mobile Security 3.3.234.2411 AFTER phone RESTART, there are a few bugs: After exactly 30 (thirty) minutes from the device's restart, the bugs/issues were…
    in Bitdefender scanner no longer works on android after update to version 3.3.234.2411 Comment by Gjoksi April 25
  • Hello. Only the anti-malware researchers at Bitdefender Labs can help you with the issue. So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Prevention & Threat Removal -> Windows -> Threat Removal, click on…
    in Windows Defender detects "PUABundler/win32/candyopen". Bitdefender does not. Why? Comment by Gjoksi April 25
  • Hello. My specs: Asus X551CA Core i3-3217U 1.8GHz, Intel HD Graphics 4000, 4GB DDR3, 120GB SATA-III SSD OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed OS Build 19045.4355 Experience Windows Feature Experience Pack 1000.19056.1000.0 As you can see from the screenshot, i can run the program without any…
    in Wowhead Client being ID'd as malware Comment by Gjoksi April 25
  • Hello. You should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Prevention & Threat Removal -> iOS -> Threat Removal, click on Contact Support in the black box and then click on Chat 24/7. NOTE: Bitdefender telephone…
    in How to find what is triggering blocked connection Comment by Gjoksi April 24
  • Hello again. The chat button is functioning. First you need to disable any ad-blocker like uBlock Origin, AdBlock, AdBlock Plus etc. in your browser, next click on the chat button, wait for few seconds and the chat window will open. Regards.
    in Mobile security Malware button is suddenly not functioning. Comment by Gjoksi April 24
  • Hello. My specs: OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed OS Build 19045.4355 Experience Windows Feature Experience Pack 1000.19056.1000.0 BD Total Security 27.0.35.147 KB5034441: This is known Windows (not Bitdefender) issue and has been discussed here (just click on "View Post"): Check my comments…
    in Windows Updates (managed by Bitdefender) Unable to INSTALL 2 Critical Updates Comment by Gjoksi April 24
  • Hello. You might be a victim of adware, so do the following: Start your PC in Safe Mode, by following these steps: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234 Open the Run command: https://www.makeuseof.com/windows-open-run-command-dialog-box/ and…
    in Several blocked connection notifications of www.mgenyc.com Comment by Gjoksi April 24
  • Hello. You already asked the same question here: Regards.
    in BitDefender threat pop-up are annoying.. How to remove ? Comment by Gjoksi April 24
  • Hello. Open your Bitdefender program and go to: Settings -> General and disable "Special offers" and "Recommendation notifications" (for the "Password Manager" notification) Protection -> Antivirus -> Settings -> Scan flash drives and select "Autoscan" or "Disabled", do not select "Ask every time" (for the "USB Immunizer…
    in BitDefender threat pop-up are annoying.. How to remove ? Comment by Gjoksi April 24
  • Hello. My specs: Samsung Galaxy A34 5G (SM-A346B/DSN) Android 14 One UI Core 6.0 Android Security Patch Level April 1, 2024 Google Play System Update April 1, 2024 BD Mobile Security 3.3.234.2411 So far, no issues with the START SCAN button in MALWARE SCANNER module of the app. You should contact Bitdefender Consumer…
    in Bitdefender scanner no longer works on android after update to version 3.3.234.2411 Comment by Gjoksi April 24
  • Hello. My specs: Samsung Galaxy A34 5G (SM-A346B/DSN) Android 14 One UI Core 6.0 Android Security Patch Level April 1, 2024 Google Play System Update April 1, 2024 BD Mobile Security 3.3.234.2411 So far, no issues with the START SCAN button in MALWARE SCANNER module of the app. You should contact Bitdefender Consumer…
    in Mobile security Malware button is suddenly not functioning. Comment by Gjoksi April 24
  • Hello. My specs: Samsung Galaxy A34 5G (SM-A346B/DSN) Android 14 One UI Core 6.0 Android Security Patch Level April 1, 2024 Google Play System Update April 1, 2024 BD Mobile Security 3.3.234.2411 I was also facing issues with Anti-Theft and App Lock modules, exactly the same issues you are having on your phones. When i…
    in BD Mobile Security: Scam Alert And Anti-Theft Both Turned Off. Any Help? Comment by Gjoksi April 24
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