Gjoksi · DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH · ✭✭✭✭✭

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  • @Alexandru_BD @agozob Hello again. Here comes the strangest part. My father's phone: Alcatel 1S (5024D) Android 9-01003 Android Security Patch Level September 5, 2019 BD Mobile Security 3.3.231.2398 And that is the only phone (out of three phones) that doesn't have any issues with the Accessibility service for BD Mobile…
  • @Alexandru_BD @agozob Hello again. My mother's phone: Blackview A50 Android 11 Android Security Patch Level February 5, 2022 Google Play System Update January 1, 2024 BD Mobile Security 3.3.231.2398 Accessibility service for BD Mobile Security turns off During the day, on every 3 or so hours. So, the problem is that the…
  • @garioch7 @Alexandru_BD @agozob Hello. I have the same issue as Phil A.K.A. @garioch7. Samsung Galaxy A22 5G (SM-A226B/DSN) Android 13 One UI Core 5.1 Android Security Patch Level October 1, 2023 Google Play System Update January 1, 2024 BD Mobile Security 3.3.231.2398 Accessibility service for BD Mobile Security is…
  • Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account. So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on…
  • Hello. My specs: Samsung Galaxy A22 5G (SM-A226B/DSN) Android 13 One UI Core 5.1 Android Security Patch Level October 1, 2023 Google Play System Update January 1, 2024 BD Password Manager 1.3.0 As you can see from the screenshot, i can see the all 4 digits. Regards.
  • Hello. My specs: Samsung Galaxy A22 5G (SM-A226B/DSN) Android 13 One UI Core 5.1 Android Security Patch Level October 1, 2023 Google Play System Update January 1, 2024 BD Mobile Security 3.3.231.2394 First, i click on "Malware Scanner", then on "START SCAN". The scan starts and completes without any errors and/or issues.…
  • Hello. Only the anti-malware researchers at Bitdefender Labs can help you with the issue. You should report the URL: https://atlas-cfosspeed.com/ as false positive to Bitdefender Labs here: You should also share the VirusTotal link of the URL: to the anti-malware researchers. Regards.
  • Hello. Check out this article: Regards.
  • Hello. My specs: OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed OS Build 19045.4046 Experience Windows Feature Experience Pack 1000.19053.1000.0 BD Total Security 27.0.30.136 Just did a test (Quick Scan) on my device and the window closed automatically, i didn't need to close the window manually. So, do…
  • Hello. Is this because my old subscription has a different number of devices? Yes, that is correct. After activating the new 10 devices subscription in your Bitdefender Central account, you need to reallocate ALL your devices to the new Bitdefender 10 devices subscription, by following these steps: At the end, don't forget…
  • Hello. You might be a victim of adware, so do the following: 1) Start your PC in Safe Mode, by following these steps: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234 2) Open the Run command: https://www.makeuseof.com/windows-open-run-command-dialog-box/…
  • Hello. OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed OS Build 19045.4046 Experience Windows Feature Experience Pack 1000.19053.1000.0 @camarie @Alexandru_BD Kindly check on the issue. Thanks. Regards.
  • Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s). So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase…
  • Hello. You might be a victim of adware, so do the following: 1) Start your PC in Safe Mode, by following these steps: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234 2) Open the Run command: https://www.makeuseof.com/windows-open-run-command-dialog-box/…
  • Hello. OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed OS Build 19045.4046 Experience Windows Feature Experience Pack 1000.19053.1000.0 @camarie @Alexandru_BD Kindly check on the issue. Thanks. Regards.
  • Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s). So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase…
  • Hello again. Do the steps below. First, take screenshot(s) of the issue, create a log file on your Windows device using Bitdefender Support Tool, by following these steps: and create a log file on your Windows device using BDsysLog, by following these steps: Next, contact Bitdefender Consumer Support by e-mail: with short…
  • Hello. You might be a victim of adware, so do the following: 1) Start your PC in Safe Mode, by following these steps: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234 2) Open the Run command: https://www.makeuseof.com/windows-open-run-command-dialog-box/…
  • Hello. Bitdefender Total Security subscription includes: Bitdefender Total Security for Windows Bitdefender Antivirus for macOS Bitdefender Mobile Security for Android and Bitdefender Mobile Secuity for iOS. So, you can install Bitdefender Mobile Security for Android or iOS on your Android or iOS device(s) without any…
  • Hello. Only the anti-malware researchers at Bitdefender Labs can help you with the issue. You should report the URL(s) as false negative to Bitdefender Labs here: You could also share the VirusTotal link of the file(s) and/or the URL(s) to the anti-malware researchers. Regards.
  • Hello. Only the anti-malware researchers at Bitdefender Labs can help you with the issue. You should report the URL(s) as false negative to Bitdefender Labs here: You could also share the VirusTotal link of the file(s) and/or the URL(s) to the anti-malware researchers. Regards.
  • Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s). So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase…
  • @Moldoveanu Marius Hello. Today, after updating Google Chrome to the latest version 122.0.6261.58, it seems that the issue has been solvbed. Regards.
  • Hello. Check How do I set up Email Protection? from this article: So, you can add her Gmail account, but you must log in to her Gmail account, meaning that you must enter her email and the password for that email account. Regards.
  • Ola. Voce deve entrar em contato com o Suporte ao Consumidor Bitdefender por chat, telefone ou e-mail: chat: English 24/7 tel.: Brasil (+55) 11 395 88035 (Portuguese - Horas de trabalho: Segunda a Sexta, 09.00 - 17.00) tel.: WorldWide (+40) 21 264 1794, (+40) 374 303 094 (English - 24 hour service) chat: English 24/7 tel.:…
  • @alkhal Hey, no problem, we are here to help each other. Cheers. 🙂
  • Hello again. In that case, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Premium VPN, click on Contact Support in the black box…
  • @Moldoveanu Marius @blade3colorado Hello. OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed OS Build 19045.4046 Experience Windows Feature Experience Pack 1000.19053.1000.0 BD Total Security 27.0.27.130 Google Chrome 121.0.6167.185 x64 The application itself says that "Chrome is up to date", but…
  • Hello. Follow the steps from this article: Regards.
  • Hello. Could be false positive detection(s) by ClaimWin. Anyway, you should scan (and disinfect, if needed) your PC with Bitdefender Rescue Environment: Next, restart your PC. You could also follow the steps below. Take screenshot(s) of the issue, create a log file on your Windows device using Bitdefender Support Tool, by…
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