Gjoksi · Defender of the year 2022 · ✭✭✭✭✭

Good point, buddy, but that is a question for @Alexandru_BD or @Mike_BD. 😉 I think that the best way to contact Bitdefender BOX support is from the link i posted. At least, you'll be sure that you contacted Bitdefender BOX support directly. Also, that way you will not get any unwanted answer, like: "I'll pass your issue to…

@Scott Hey, no problem, mate. We are here to help each other... And remind each other for other links... :) Regards. :)

Hello. You should contact Bitdefender BOX Support: Chat is the fastest way to get in touch with Bitdefender Consumer Support. NOTE: Bitdefender telephone support is not toll-free! Regards.

Hello. Keep in mind that first you should obtain a refund for the $100.93 payment by contacting: [email protected] within 30 days of your initial purchase or of the automatic renewal date, and then do the manual renewal by visitng this page: Regards.

Hello. Here is a screenshot from my laptop's task manager, that i've just got: Laptop: Asus X551CA Purchased: April 2014 Specs: Intel Core i3-3217U 1.8GHz, Intel HD Graphics 4000, 4GB DDR3 Hardware change: November 2018, 500GB HDD -> 120GB SATA-III SSD OS: Windows 10 Pro 22H2 64-bit, build 19045.2728, Windows Feature…

Hello. This is a known issue and has been already discussed here (just click on "View Post"): And here is the temporary fix: You could also do the steps below. First, take screenshot(s) of the issue, create a log file on your Windows device using Bitdefender Support Tool, by following these steps: and create a connectivity…

Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices and/or your payments/purchases. So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. NOTE: Bitdefender telephone support is…

Hello. Since you need help with Bitdefender GravityZone, which is business product, @Alex_Dr or @Andra_B (they both provide support for business products) could take a look here and help you with the issue. Also, you can always contact the Bitdefender business support: Regards.

Hello. Do the following: 1) Start your PC in Safe Mode, by following these steps: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234 2) Open the Run command: https://www.makeuseof.com/windows-open-run-command-dialog-box/ and run the below commands one by…

Hello. Only the malware researchers at Bitdefender Labs can help you with the issue. You should report the file(s) and/or the URL(s) as false positive to Bitdefender Labs here: Regards.

Hello. This is a known issue and has been already discussed here (just click on "View Post"): So, do the steps below. First, take screenshot(s) of the issue and create a log file on your Windows device using Bitdefender Support Tool, by following these steps: Next, contact Bitdefender Consumer Support by e-mail: with short…

Hello. Check out these articles: and see if the steps in the articles will help you. Regards.

Hello. You can stop the auto-renewal for the Bitdefender subscription, by following these steps: Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal. From my personal experience, Method 1 did and still does the job for stopping…

Hello. You should add the "powershell.exe" file as an exception to Advanced Threat Defense, by following these steps: You could also report the file(s) as false positive to Bitdefender Labs here: If those steps didn't help, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest…

Hello. When i try to visit securisoft.fr, this is what i get: So, the email is clearly SPAM and you should delete it. Regards.

Hello. I own Samsung Galaxy 22A 5G (Android 13, patched Jan1, 2023 and BD Mobile Security 3.3.201.2198) and never had any problems with battery draining on my phone. Anyway, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer…

@Barrow Kathy Hello. You should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. NOTE: Bitdefender telephone support is not toll-free! Regards.

Hello. Since you need help with business product, @Alex_Dr or @Andra_B (they both provide support for business products) could take a look here and help you with the issue. Also, you can always contact the Bitdefender business support: Regards.

@Diamond cone Hello. The issue was fixed with the latest build 26.0.34.145. From my personal experience, after updating to the latest build, the issue is solved. Regards.

Hello. You should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. NOTE: Bitdefender telephone support is not toll-free! Regards.

Hello. In addition to what @Scott said, as for the Bitdefender VPN pop-ups, you can simply uninstall Bitdefender VPN from your device by following the steps provided here (just select "Bitdefender VPN"): or open the Bitdefender VPN program, go to Settings -> Notifications and disable "Allow notifications". It is…

Hello. Hello. I think that the best option for you is to contact Bitdefender Consumer Support, as the support engineers could take a deeper look at the issue. So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. NOTE:…

@Alexandru_BD Mate, as far as i remember this is not the first time a user compalins about the continually signing into Password Manager issue on Google Chrome. So, there must be some kind of possible conflict between Password Manager and Google Chrome. Regards.

Hello. Unlimited VPN traffic (also known as Bitdefender Premium VPN) is included in Bitdefender ULTIMATE SECURITY and Bitdefender PREMIUM SECURITY, without any extra cost. Limited VPN traffic - 200 MB per day (also known as Bitdefender VPN) is included in Bitdefender FAMILY PACK, Bitdefender TOTAL SECURITY, Bitdefender…

Hello. So far, it looks good to me, nothing to suggest. Regards.

Congrats to all Community members. Regards. 😊

Hello. On the same issue, check out these articles (just click on "View Post"): It seems that the issue has to do with the network connection. You could also contact Bitdefender Mobile Support by e-mail: [email protected] Regards.

@Racer_X Hello. Will there be an update one day or soon to fix this binary form for iOS users? As i don't work for Bitdefender, i don't know their future plans on the app development. Sorry about that. Anyway, @Alexandru_BD or @Mike_BD (they both work for Bitdefender) can answer your question. Kind regards.