Gjoksi · Defender of the month · ✭✭✭✭✭

Hello. First, take screenshot(s) of the issue and create a log file on your MacOS device using BDProfiler, by following these steps: Next, contact Bitdefender Consumer Support by e-mail: with short description of the issue. After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket…

Hello. Hmmm, this is strange, never met someone with this kind of a problem. Anyway, you could try these steps: First, log out from your Bitdefender Central account. Next, on your PC with Bitdefender installed, open the Bitdefender program and do this: In the next dialog boxes enter your e-mail and password that you used…

Hello. You can report the file and/or URL as false positive to Bitdefender Labs here: Regards.

Hello. This is a known issue and has been discussed here in the Community for several times. Check out my comment: BitTorrent Classic and BitTorrent PRO are marked as "potentially unwanted application (PUA)" by Bitdefender and whatever you do, it won't help BitTorrent working as it should. Even if you add them in…

Hello. -- STEP 1 -- Uninstall the Bitdefender program using the Uninstall Tool. For Bitdefender Paid version click here: For Bitdefender Trial version click here: It will completely remove the program. Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been resolved, as reinstalling…

Hello. Check out this topic (click on "View Post"): Regards.

@Mac Guy Hello. You should contact Bitdefender Consumer Support by chat, telephone or e-mail: Regards.

Hello. First, log out from your Bitdefender Central account. Next, on all Windows devices with Bitdefender installed, open the Bitdefender program and do this: In the next dialog boxes enter your e-mail and password that you used for your Bitdefender account and subscription and click on "Sign in". You are done. (The next…

Hello. First, take screenshot(s) of the issue, create a log file on your Windows device using Bitdefender Support Tool, by following these steps: and create a connectivity log file, by following these steps: Next, contact Bitdefender Consumer Support by e-mail: with short description of the issue. After that, you will get…

@BDragon Here's a full list of Bitdefender websites and Consumer Support contacts: Kind regards.

Hello. You should contact Bitdefender Mobile Support by e-mail: [email protected] and tell them about the scam alert false positives and the issues you already had / have with them. Regards.

@Lojong Sorry dude, but you are wrong. For me the chat provided on their global site bitdefender.com is ALWAYS operational. Never had any problems with the chat. And her's a proof for chat i just recently started with the support: Regards.

@PanosM Glad to know that your problem has been solved. Cheers.

Hello. You may obtain a refund by contacting [email protected] within 30 days of your initial purchase or of the automatic renewal date. So, it is not possible to get a prorated refund on your remaining VPN subscription. Regards.

Hello. You should contact Bitdefender Consumer Support by chat, telephone or e-mail: Regards.

@fd5556 don't bother answering to @IrisLedford ... that member doesn't have any issues with Bitdefender programs and has been reported many times for spamming... and i'm sure will be banned very soon...

@IrisLedford well done, well done... you managed to link the spam address from the question mark...

@MikeyMike And you are correct, the answer to your question is: NO. Regards.

Hello. IF the above steps by @mrmirakhur didn't help, you should do the following: First, take screenshot(s) of the issue and create a log file on your MacOS device using BDsysLog, by following these steps: Next, contact Bitdefender Consumer Support by e-mail: with short description of the issue. After that, you will get…

@charlesmyron009 good for you... but, you got reported for spamming ;)

Hello. -- STEP 1 -- First, log out from your Bitdefender Central account. Next, on the "old" device with Bitdefender installed, open the Bitdefender program and do this: In the next dialog boxes enter your e-mail and password that you used for your Bitdefender account and subscription and click on "Sign in". You are done.…

Hello. -- STEP 1 -- Uninstall the Bitdefender program using the Uninstall Tool. For Bitdefender Paid version click here: For Bitdefender Trial version click here: It will completely remove the program. Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been resolved, as reinstalling…

@Mike_BD @guptabio I guess the OP has the same issue with file extensions as described in this post: Regards.

Hello. Since you need help with business product, @Alex_Dr could take a look here and help you. Also, you can always contact the Bitdefender business support: https://www.bitdefender.com/business/support/en/71263-85158-contact.html Regards.

@starbock Hello. You should contact Bitdefender Consumer Support by chat, telephone or e-mail: Regards.

@Alexandru_BD and @Mike_BD Please, take a look here. Thanks. @Hock0055 Wait for their reply, as they both work at Bitdefender and can check your ticket's status, even set it to high priority. Regards.

Hello. Did you send them the Support Tool Log file and the BDsysLog file? Regards.

Hello. Don't worry, that is a legitimate e-mail address for Bitdefender Consumer Support when replying to your e-mails. Also, here you can find more infos on Bitdefender websites and Bitdefender Consumer Support contacts (click on "View Post"): Regards.

Hello again. You could also report the URL as false positive to Bitdefender Labs here: Finally, you can contact Bitdefender Consumer Support by following these steps: First, take screenshot(s) of the issue and create a log file on your Windows device using Bitdefender Support Tool, by following these steps: Next, contact…