Comments
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Hello. I promoted you to Level 2. You can now post screenshot(s) of the issue, so we can better understand it. Regards.
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congrats to all defenders 🙂
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Hello. Normally, battery impact is very low with Mobile Security. The application only runs when it is essential – after you install an application, when you browse the application interface or when you want a security check. Bitdefender Mobile Security for Android does not run in the background when you place a call, type…
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Hello. You might be a victim of adware, so do the following: Start your PC in Safe Mode, by following these steps: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234 Open the Run command: https://www.makeuseof.com/windows-open-run-command-dialog-box/ and…
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Hello. Since you need help with business product, @Andrei_S Enterprise (who provides support for business products) could take a look here and help you with the issue. Also, you can always contact the Bitdefender business support: Regards.
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Hallo. Bitte wenden Sie sich an den Bitdefender-Verbrauchersupport: chat: 24/7 tel.: Deutschland (+49) 2304 9993005 (Deutsch - Geschaftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr) tel.: Osterreich (+43) 720 115 521 (Deutsch - Geschaftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr) tel.: Schweiz (+41) 315 280…
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Hello. If you have Android phone, follow the steps from this article: If you have iOS phone and you use VPN, check out this article: Regards.
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Hello. The change log (release notes) should be posted here (click on "View Post"): @Alexandru_BD Buddy, could you please post the release notes for the latest build 10.2.0.9? Thanks.
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Hello. This is something that shoul be addressed to @camarie, who works as Principal Software Developer at Bitdefender and @Alexandru_BD, who also works for Bitdefender. Please, wait for their reply. Regards.
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@Themistokli Bambulla Hello. Bitdefender Consumer Support can help you with the issue, as they can temporarily disable the 2FA to allow access. So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase &…
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Hello. On the same issue, check out this comment: You could also contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Premium VPN, click on…
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Hello. To add here, if you have Anti-Tracker installed and enabled, you could follow the steps from this article: Regards.
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Hello. I believe that @Alexandru_BD and/or @Andrei_S Enterprise can help you make your decision. Regards.
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Hello. Check out these articles: or and see if the steps in the articles will help you. Regards.
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Hello. You should contact Bitdefender Consumer Support by chat, telephone or e-mail: Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Total Security, click on Contact Support in the black box and then click…
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Hello. For me, Google Chrome uBlock Origin and Bitdefender's Anti-Tracker all together is the best option for blocking ads. Regards.
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Hello. Just to clarify some things, here's a full list of Bitdefender home products and subscriptions: -- Bitdefender ULTIMATE SECURITY PLUS -- - Available For USA Only - Included: Premium VPN (Unlimited VPN Traffic), Password Manager, 3-Bureau Credit Report And Changes, Up To $2 Million Identity Theft Insurance, 401(K)…
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@solovaz Hello. Only the anti-malware researchers at Bitdefender Labs can help you with the issue. You should report the URL(s) as false negative to Bitdefender Labs here: https://www.bitdefender.com/consumer/support/answer/29358/ You could also share the VirusTotal link of the URL(s) to the anti-malware researchers.…
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Hello. I'm putting out the to @camarie and @Alexandru_BD. Wait for their reply. Regards.
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@Alexandru_BD Again your help is needed here, buddy.
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Bonjour. Contacter le support client de Bitdefender: chat: En Francais L-V, de 9h a 17h, English 24/7 tel.: France +33 (9) 70 01 97 15, +33 (0) 800 961 161 (Francais - du lundi au vendredi de 9h a 17h) tel.: Belgie +32 28 80 71 70 (Nederlands/Francais - du lundi au vendredi de 9h a 17h) tel.: Canada (+1) 647 955 1197, (+1)…
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Hello. I think that the best answer to your question can be given by @Alexandru_BD, who works for Bitdefender. So, wait for his response. Regards.
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Hello. Follow the steps from this article: Regards.
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Hello again. Bitdefender Antivirus Plus is for Windows devices only. Bitdefender Mobile Security is for Android and iOS devices only. Here is the link of the Bitdefender Mobile Security app on Google Play Store and Apple App Store: Regards.
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Hello. I use Google Chrome with uBlock Origin and Bitdefender Total Security. And TBH i never (i repeat: NEVER) had any problems with adware (for example: "Your PC is at risk" or "Your PC is infected" notifications). Regards.
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Hello. On the same issue, check out these comments: Regards.
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Hello. First, for the old laptop, follow the steps from this article: Next, for the old laptop, follow the steps from this article: Finally, for the new laptop, follow the steps from this article: Regards.
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Hello. You can install Android apps, including Bitdefender Mobile Security on your Chromebook: Chromebooks that support Android apps: Regards.
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Hello. So far, there is no option to exclude apps from scanning with the Malware Scanner feature. Also, only the anti-malware researchers at Bitdefender Labs can help you with the issue. You should report the file(s) and/or the URL(s) as false positive to Bitdefender Labs here:…
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Hello. Only the anti-malware researchers at Bitdefender Labs can help you with the issue. You should report the file(s) and/or the URL(s) as false positive to Bitdefender Labs here: https://www.bitdefender.com/consumer/support/answer/29358/ Regards.
