Jay-Z ✭

Try this and maybe it will help. I believe this is what I did to resolve it. I renewed for another year and was getting the offers. Also, in the program it said I still only had like say 30 days (example) left when I purchased another year. Go to MY Account and click on Switch account. Log back into the software and see if…

If you bothered to read the comment you would've seen I was asking if anyone else was experiencing the same problem. I know nobody here can resolve program issues; especially when nobody from bitdefender seems to even show up here anymore. That's why I sent the issue to support for a fix. I was just curious if others had…

After an update earlier and a system restart, the update showed in the notifications tab again and that Update recommendation went away. Now the time is off in the About Tab. That says my last Threat database update was at 3:51 pm EDT but the notifications tab says it was updated a little over an hour ago which would've…

Also submitted a support request email. Just curious if anyone else is having the same issue!!!

Support resolved the issue the other day with a product update or rollback in my case. I had version 138 and now have version 137!!!

Strange my last comment didn't post here? What I said in that comment was that I installed a new version from Central Account which took me to version 24.0.26.138 and still nothing showing up in Notifications Tab. However, the update job ran again within minutes of Windows Startup!!! I just updated with a restart and it…

I did a complete full uninstall of the software yesterday and grabbed the installer from my Bitdefender Central Account and installed it again. As of right now it still doesn't show in my Notifications Tab and the only restart I had to do was after the software installed again it restarted. My current version is…

It just updated after 7 hours unless now the About Tab is messed up with showing the current Threat Database update engine versions?

I already submitted the logs last night or early this morning. Can't remember the exact time...LOL. No changes nor nothing new has been done on my PC since the Windows 10 Build update which I believe was a couple weeks ago. The only recent change was the product update with restart for Bitdefender. Update successfully…

The product is updating but NOT showing in the NOTIFICATIONS TAB when it does. The only way you can tell when the latest threat database was carried out is by right clicking and selecting About and looking there. Also the software no longer carries out an automatic update within minutes of Windows Startup like it did for…

This is very strange. I just ran a manual update and the threat database updated itself but that doesn't show in the notifications tab. I think since the update with reboot the threat database updates no longer are showing in the notifications tab. Here are 2 snapshots: The about tab shows that the threat database was…

It looks like it fixes it with version 127. I've been getting a few updates as well. Probably would've gotten some more but I had to swap modems with my ISP earlier. If you don't want to wait for the update to drop for you just go into your Bitdefender Central Account and select install protection and download the…

Windows 7 is still good to go until January 2020 so not outdated and useless yet...LOL. Everything on my computer is running the most up-to-date everything. All Windows updates are installed and current and so are all of my drivers (DON'T use any driver update software) grabbing from the manufacturer websites. I have the…

It didn't force it for me! You have to untick silent update in the settings. Then a manual update and the above screen appears. I unticked the product update and ticked the threat information update and hit ok. Don't take switch to silent update or it will download the product update. If you see my first screen above you…

Looks like it didn't work. I have to make a correction to an earlier post saying you can't choose whether or not to just install the threat database and ignore product updates. Here's where my test workaround went: 1. Right Click on the bitdefender symbol in the taskbar and select show 2. Then Go to Settings>Update 3.…

I might have a workaround for the time being. I'm going to wait a few hours and see if it updates again before I state what I did. I will say for the time being that I went into safe mode and deleted that file again (waste of time and restarts) then booted into normal windows mode and ran a manual update and nothing…

I deleted that file which was a waste of time and 2 restarts. I've uninstalled and reinstalled this software so many times I lost count using the uninstall tool and wiping any traces left in the registry. Once you reinstall and download that update with restart the database update issue begins. Didn't happen before it…

The problem is whatever was deployed in the most recent update with restart. Updated just fine until I had to download that. I've also uninstalled and reinstalled the software 3 times today to see if that would work but still once a day it looks like. You don't need to remotely get into my computer to fix this issue. I…

I just sent a support tool log as well as a snapshot of the notification tab to that bitsy email address. I tried using the contact us section but it kept captcha timing out no matter how many times I kept updating the captcha. Very strange!

Deleting that file didn't work. Everybody else save yourself the time and restarts and don't bother deleting the file. It serves no purpose and won't fix the problem. Just create a support tool log so this gets fixed. If you don't know how to create a log go here for the steps:…

So because of a problem caused by your most recent update with a restart I have to go and jump through all of these hoops that will lead to nowhere. The fact that I used your uninstall tool and wiped all traces of Bitdefender from my PC and reinstalled your software yet again, should have fixed the issue but didn't. One…

I used your uninstall tool and reinstalled the software yet again and even that doesn't help. Your 2019 version of the software ######! Nothing but problem after problem and every time you resolve one problem your fixes cause other problems. I even get a suspicious connection blocked or whatever that message is about…

I got the update problem again! After installing the 2nd update requiring a restart in a week or so, my PC restarted yesterday and now I'm only getting 1 update a day again?

I resolved it myself! I went to add/remove programs and uninstalled Bitdefender Security and selected the REINSTALL option. Once it removed everything and restarted it installed the software again and ever since it updates multiple times a day like normal. On a side note, you might want to tweak the vulnerability scan to…

I'm having the same exact issue! I did a clean install of Windows 7 on June 3rd and after all the windows updates I got the installer from my Bitdefender Central Account and installed BD Internet Security 2019 again. Since then I'm only getting 1 update a day no matter how many times I manually try. I'm not getting update…

I was getting low available memory errors in System Mechanic for the past 2 months where I never did in the previous 3 years of using that software. I can't speak if I am now since I uninstalled BIS 2019 over a month ago and am waiting to install it again until I stop seeing forum posts about more problems arising. I think…

STATUS UPDATE please! This is really becoming ridiculous. The entire 2019 line is flawed and buggy. The sooner you accept this and start over from scratch the faster this and the tons of other issues will get resolved! The band-aid approach isn't working. It is causing more and more problems to pop up with each fix that…

The same thing happened to me! You need to open a support ticket and tell them to get rid of the auto-renewal before it becomes due again. Here is where you need to go and submit all of the required information. Make sure they send you a confirmation message stating that they changed the status.…

Here was the thread of the other user with the problem if it is identical to yours: /index.php?/topic/79835-not-compatible-with-windows-10-version-1809/&tab=comments&do=embed&comment=285945&embedComment=285945&embedDo=findComment#comment-285945" style="height:265px;max-width:502px;">

It's a Bitdefender bug I believe one of the support people said with the 2019 version. If memory serves it had something to do with how fast the software loads and runs at startup and for some reason this version has some sort of delay or something. Add more minutes to your logon delay if it doesn't work for you. My…