Michael_BD · Technical Support Manager ·

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Michael_BD
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  • Hi TheWARNED1, I checked your support ticket and I assure you that we responded to your requests but it seems you are not receiving our emails. Could you provide me with an alternate email address? Thanks, The Bitdefender BOX team
  • Hi, For BOX to display devices, they need to be connected to its network and receive an IP from it (BOX). If those devises are connected to the ISP router, they are are not connected to BOX and cannot appear in the Central app. I would recommend connecting a network switch to the BOX LAN port and then connect all those…
  • Hello, If the password is not strong enough, I recommend changing it by following the steps below: https://www.bitdefender.com/consumer/support/answer/16070/
  • Hello, Could you please provide me with the email address you used for the Bitdefender account through a private message so that we can look into this situation? Thanks!
  • Hi, Armor was designed mostly for users that want an all in one network protection (security built in the router). However, the Bitdefender technology embed in Armor is superior to what the first generation of BOX has to offer.
  • Hello, One of our BOX support engineers will contact you via email. Thanks!
  • Hello, first of all we'd like to thank you for your feedback. We're currently working on implementing this function post setup. It will be available in the upcoming months. 
  • A new version of the Bitdefender BOX Firmware (2.1.37.34) was released. The highlights for this release are: - IPv6 support for BOX LAN interface. Will be visible to our users once the Bitdefender Central app update will be delivered. - BUG fixes and improvements.
  • Hi Custer, the difference in speed might be due to the fact that your ZyXEL router only broadcasts WiFi on 2.4 Ghz, as apposed to BOX which broadcasts both 2.4 Ghz and 5 Ghz by using the same SSID(WiFi name). With BOX, devices that support only 2.4 Ghz, will automatically connect to this WiFi and devices which support 5…
  • Hi Custer, BOX detects devices based on MAC addresses. If this device connects to the Internet through 2 interfaces (WiFi and Ethernet cable), you might see it 2 times in the Central app. 
  • A new version of the Bitdefender BOX Firmware (2.1.32.31) was released. The highlights for this release are: - New LED states were added for configured BOX units: 1.spinning red if no internet connection is available 2. solid red if the BOX subscription is no longer valid - Other bug fixes and improvements
  • Hello, we just released a firmware update (2.1.28.27) that will address this issue. Please let us know if you see traffic once you update BOX to the new firmware.
  • A new version of the Bitdefender BOX Firmware (2.1.28.27) was released. The highlights for this update are : - Speed improvements for BOX Wi-Fi connected devices - Fixed issue with custom DNS not being prioritized over ISP-provided one - Fixed issue with empty traffic statistics in some situations - Guest network…
  • Hi, the Guest WiFi feature is scheduled to be released in the next firmware and Central app update.
  • Hi Stu, first of all I would like to thank you for your feedback. I've passed it along to the product management team.
  • Hello, If you are using an Orbi personal router, I would recommend choosing "I have a personal WiFi router" during the setup process and BOX will disable its WiFi so that you can use the Orbi for this function. What you have to do now is reset BOX to factory settings by pressing the reset button on the back of it for more…
  • /index.php?/profile/213485-teckuser/&do=hovercard" data-mentionid="213485" href="<___base_url___>/index.php?/profile/213485-teckuser/" id="ips_uid_8991_5" rel="">@teckuser I'm glad the issue is now fixed. /index.php?/profile/214644-klharvey/&do=hovercard" data-mentionid="214644"…
  • Hi, we made some changes and the DNS settings should be applied now. Can you please let us know how it goes?
  • Thank you, we are analyzing the issue and will get back with an answer here.
  • Hi teckuser, can you provide us the email address that you used for the BOX setup through a private message and the DNS servers that you are trying to apply on BOX?
  • Hi, such an option is not available at the moment but we are working on an advanced interface that will allow power users to see more in regards to what BOX is scanning on the network.
  • Hi, the Bitdefender Box is constantly monitoring your network for anomalies. If a device that is accessed via UPnP will start behaving in a suspicious manner, the Box will stop the malicious behavior , thus keeping your network safe. We are working as we speak on a more granular visualization on UPnP activity, so you can…
  • A new version of the Bitdefender Box Firmware (2.1.24.22) was released. The highlights for this release are: - Added LED states to inform the user about different BOX connectivity issues · Normal functioning state- Solid Teal · Setup in progress- Spinning White · No Internet connection- Spinning Red · No subscription-…
  • Hello, We've posted the updates here: /index.php?/topic/78328-box-2-firmware-update/&tab=comments&do=embed&comment=282734&embedComment=282734&embedDo=findComment#comment-282734" style="overflow: hidden; height: 262px; max-width: 502px;"> Let me know if you have additional questions.
  • A new version of the Bitdefender Box Firmware (2.1.22.19) was released. This version mainly contains BUG fixing. We've also introduced UPNP support which will be visible for our users once the Bitdefender Central app will be updated.
  • Hi, the implementation of IPv6 is present on our road-map and will be implemented but at this time we don't have an ETA for when we will release this feature.
  • I'm glad you were able to update BOX to the latest firmware. It seems that the update task for your account did not reach our servers and this is the reason why the manual update did not work. We took precautions so that won't happen again. However, we recommend that you keep the automatic updates enabled at all times so…
  • Thank you very much for the message. We looked over the account and it seems that you have the automatic updates disabled. Could you please enable them from the Central app >>> Devices tab >>> Settings button (from the top right corner) >>> Firmware information. From here, please make sure you have the automatic updates…
  • Hi, could you please provide us with the email address you used for the BOX setup through a private message so that we can take a look at the account?
  • New versions of the Bitdefender Box Firmware (2.1.20.18) was released. The highlights for this release are: - Added functionality to comply with GDPR regulations - Other bug fixes
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