Android Central app no traffic in the past 24 hours

USBoxUser
USBoxUser
in Bitdefender box


I logged into my bitdefender Central app today and noticed it says there has been no traffic report in the past 24 hours. I just streamed a 4k movie so I know there has been traffic through it. What is going on? Am I no longer being protected by the box2?

Comments

  • avalanch07
    avalanch07 ✭


    I saw that happen when my Box wasn't configured properly.  Make sure that your router is properly set to bridge mode to the bitdefender box.

  • Dan Tudor
    Dan Tudor


    Hello USBoxUser, can you send us a PM with the email address that was used to set up the BOX?


    We'll investigate from there.

  • Chronoptic
    Chronoptic


    I have the same issue on iOS. Any solutions?

  • Michael_BD
    Michael_BD Technical Support Manager BD Staff


    Hello, we just released a firmware update (2.1.28.27) that will address this issue. Please let us know if you see traffic once you update BOX to the new firmware.

  • USBoxUser
    USBoxUser
    edited September 2018


    Sorry for the delay on responses. This appears to have been corrected now. Thank you.

  • Chronoptic
    Chronoptic


    Hmm. Looks like this issue fixed itself before the new firmware update. This firmware update did, however, fix the DNS issue where the box 2 would still use the isp servers even when I had set it to use something else. Thank you!! :D

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