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PppoE isp connection keeps disconnecting


Hi all

I am using the box since some months now all running good. Since yesterday the isp connection is disconnecting and coming back in a strange way. The box color change to red and say the user/pass is wrong the connect again then disconnect again.

I went back to my old router no issues and the connection is stable. What should I do ?

Thank you


  • Michael_BD
    Michael_BD Technical Support Manager BD Staff


    Could you please provide me with the email address you used for the Bitdefender account through a private message so that we can look into this situation?


  • nofear

    Done many thanks 

  • nofear

    the issue was from the power supply of the ISP fiber optic box.  they changed it and all running good now. thanks micheal!