SecurityAdvisor

What OS are you using? Did you restart your machine?

Try setting off the webfilter itself

are you fully updated?

Please run this program and try again http://www.bitdefender.com/files/Knowledge...nstall_Tool.exe

What did you do to try to resolve the problems? Did you contact support?

Is BD finding any malware on your machine?

Did emsisoft found the malware on your machine?

Do you have any other security software installed? What was your previous set up?

I guess you are having some problems? What exactly are these problems? Maybe we can help you

It's safe to upgrade don't worry. It sure is better than 2009

have you been downloading anything?

I see. I will check with myself

Let her try a scan with BD or if she doesn't want that she might want to try a scan with MalwareBytes, it's free

Could you be more specific? What version are you running? What other software is installed?

I don't think thisd is a BD matter.

Do you use a Proxy? maybe a reboot works

You might try it. Did you try that?

Hi all Question :- will you please explain the specifications of the BitDefender Internet Security 2009 and its hips for me? thank you What are you exactly looking for? There is a lot of information on the main page

Looks like Spybot allready detected them. You need to get them out of quarantaine there and than start a new BD scan

You might want to follow the advices given earler

Are you able to post the results? I can see them

Yes, are you infected? Did you locate the file?

try and run a fulls scan with superantispyware. www.superantispyware.com it will get rid of it

What version is it exactly you are working with?

Indeed. You can just use the same key. You can insert it in the set up

What does it say when you see ieexplorer in your firewall section?

Yes, for the period of your license

Please give some more details. What software are you running? Where did BD find it? etc.

why? What problem do you have?

What have you done to try and fix things?