Sorin G. ✭

Hello, /index.php?/profile/139755-oli_w/&do=hovercard" data-mentionid="139755" href="<___base_url___>/index.php?/profile/139755-oli_w/" rel="">@oli_w please ensure Bitdefender has recently updated (roughly 1 hour) and let me know if everything is ok now.

Hello, Was able to reproduce the issue. On the next update (roughly one hour) the issue should be resolved. Let me know if everything is ok.

Hello, Thank you again. So far I have been unsuccessful in reproducing the reported issues. Will keep at it. /index.php?/profile/139755-oli_w/&do=hovercard" data-mentionid="139755" href="<___base_url___>/index.php?/profile/139755-oli_w/" rel="">@oli_w please also let me know what Gemma.sys version you have in…

Hello, Please let me know what exact version of Adobe Reader are you running on that machine and if you receive the exact error as for Office. Also please provide me with the value of the registry entry : Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender\gmid And if you could please also provide the version of Gemma.sys in…

Hello, Can't seem to reproduce this issue. Can you please provide more info. Also let us know if you are running any other security software apart from Bitdefender. /index.php?/profile/139755-oli_w/&do=hovercard" data-mentionid="139755" href="<___base_url___>/index.php?/profile/139755-oli_w/" rel="">@oli_w you mentioned…

Hello, Please disable the Firefox master password and retry the Bitdefender install. https://support.mozilla.org/en-US/kb/use-master-password-protect-stored-logins#w_removing-the-master-password

Hello Simone, The latest build has only hotfixes and nothing major was changed/added. Will update the changelog on the next release, note that will contain the hotfixes for 22.0.18.224 as well. Thank you for your understanding.

Hello, The Microsoft Security Client is a relic of Windows 7. Its not active under Windows 10 because of the new Windows Defender, however its not properly removed. Please remove the following registry entries : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft Security Client…

Salutare, Tichetul postat de tine a fost inchis dupa confirmarea ta cum ca totul este in regula. Daca intampini un false positive te rog sa folosesti https://www.bitdefender.ro/submit Mai poti deschide un caz asta folosind bitsy@bitdefender.com cu o monstra din FP-ul raportat. Am rugamintea de a nu posta posibile infectii…

Hello, Please read the forum rules before posting, it is strictly prohibited to post antivirus comparisons. Would be best that you contact our support team via bitsy@bitdefender.com

Hello, Best that you contact our support team at bitsy@bitdefender.com with the logs from the Bitdefender Support Tool. https://www.bitdefender.com/consumer/support/answer/1733/ At first glance I believe you have leftovers from a previous security solution. Our team will be able to be certain after investigating the logs.

Hello, That error is not from the Bitdefender product but from an application that uses Bitdefender technology. I would advise contacting Lavasoft regarding this error.

Hello, We have received your ticket and its currently under investigation. You will be contacted via email regarding the submitted ticket. All the "Critical error" threads have been merged under one thread in the General section.

Hello, Thank you for your time and logs. We are currently investigating the matter and trying to reproduce this issue on our testbeds. The update server uses CDNs to cover all regions . However if you would be so kind as to reply with your physical location via your opened ticket, to look into that option as well.

Hello, The feature is being deployed in stages it has not reached 100%.

Hello, We are currently investigating the matter. So far the issue did not reproduce on our test beds. I would suggest trying a clean boot as there might be something conflicting on your machine, at this time this is just pure speculation. As previously mentioned, customers affected by this issue are kindly asked to…

Hello. Spybot uses Bitdefender technology, it has nothing to do with any leftover files or Bitdefender being present on the system. I would advise contacting Spybot directly for a resolution.

Hello, The forum is no place for commercial issues/requests. Please contact our support team via bitsy@bitdefender.com with the order ID to assist in resolving this issue.

Hello, At this time the basic Bitdefender VPN will remain at 200 MB. We thank you for your feedback.

Hello, Commercial requests/issues have no place on the forum. Please contact our support team via the contact form as mohsen suggested or you use bitsy@bitdefender.com

Salutare, Fisierele gasite cu parola nu au nici o legatura cu parola de windows. Acele fisiere sunt fisiere ce fie sunt criptate fie au o parola (arhiva rar / document doc etc). De cele mai multe ori sunt fisiere de la aplicatii legitime.

Hello, You will need to create a new vault with a higher capacity and transfer the files over.

Hello, You can use Microsoft's Update Troubleshooter tool. https://support.microsoft.com/en-ie/help/4027322/windows-update-troubleshooter

Hello, If you can see the update that means the key is properly in its place. The key itself does not affect how the Microsoft update gets installed. The fact that you get a fatal error when rebooting can point to other issues. Keep in mind that Fatal Error c0000022 is a generic error for faulty updates. I would recommend…

Hello, The answer can be found in the product's user guide. The on demand scan is the scans you as a user start. You can also go to Bitdefender > Protection > View Features > Antivirus > Drives and devices and change the Scan USB devices option.

Hello, Ensure that your Adapter is set as Home/Office. With some router models it is best that you also disable Block Port Scans. https://www.bitdefender.com/consumer/support/answer/2397/

Hello, For the first variant Bitdefender and Microsoft released patches to plug this hole. For the 2nd and 3rd variant, these are tied to the processor architecture. A BIOS update caring a new AGESA code (AMD) could just do the trick. Should a payload be delivered using the 2nd and 3rd variant I am confident it will…

Hello, If the file is no longer present on the machine that is entirely another matter. Firstly run a search for .bvd files maybe it got moved or stored on a USB drive/stick? Lastly you can try Recuva to recover the file should it have been deleted.

Hello, At this time the product doesn't have a on/off button. You can disable its modules by following the steps below : https://www.bitdefender.com/consumer/support/answer/3347/ If you wish to exclude folders/files you can use this article https://www.bitdefender.com/consumer/support/answer/8886/

Hello, Please open a ticket with our support team via bitsy@bitdefender.com and provide them with the logs from the Bitdefender Support Tool. https://www.bitdefender.com/consumer/support/answer/1733/