Superich5100

I am very sorry for the very long response but I am sure if you call Bitdefender they would be more than Happy to help you but I would ask for a credit too. I only responded with such a long post because you paid for the higher end software so why should you not get the higher end software get your money's worth man .

I haven't received any responses. Assuming that the firewall is the issue, can I use my BD 2013 Internet Security paid license to downgrade to the Anti-Virus only package? Ok first off try the settings in your firewall. Are you in a hardwired secured dedicated home server network? This way we can rule out poor signal? Bit…

How are you doing esq did anything get better or worse? What has happened? Please let me know. Thanks and sincerely, Rich W

Hola c0te, a mí me ocurre el mismo problema. Haciendo pruebas he visto que desactivando el análisis en tiempo real desaparece el problema y si se vuelve a activar, el video continúa funcionando, aún que se reinicie el ordenador. Pero si se eliminan los archivos temporales de Internet vuelve a fallar. Parece que el…

I need to know if BDAV Plus 2013 is compatible with Microsoft Office 2013? Any help would be appreciated. Thanks I am using the web based version and I have been able to use. I have had a lot of malware problems though and I do not know on the official side if it increases your vulnerability as it is a cloud based…

Hi, I just disabled Autoscan in Antivirus window. All back to normal. I don't remember when it was so quiet in my room. Usually I can hear my HD working all the time. However I've no virus protection now (do I????). Please help Thanks Yes, you have no Virus protection. What OS are you running? Do you have everything up to…

The response time around here honestly is like the Baghdad Fire Department since we left. I mean what the ######? E-mails get unanswered and until I called no one addressed the issue. What happened in the past was the e-mails never received? Just curious as to what is going on. Georgia in all seriousness and sorry for…

Since I have upgraded my Bitdefender Internet Security to ver.2013 the modul update seem disabled I cannot turn it on or change anythings evently the update location filled with blank. Please help me how to fix it I have update problems every single time. Then I have to reinstall all over again. I have a feeling some…

Hello Rich, An email was sent to you via Ticket ID 201303311001445 on 04/02/2013. As far as I can see, the Premium Services department already contacted the sales department in order to find out the reason why you were not able to renew those license keys. Rest assured they will get back to you shortly with a resolution.…

Hello RichieW, Thank you for letting us know about this issue. There is no doubt about the validity of your premium keys, as they were both purchased from our official website www.bitdefender.com. In this particular case, it seems to be an issue with the platform for online purchase, not with your keys. I will reopen your…

Hi Rich If you had signed up for the, Install and Configure Premium service plan, then your license key would have been verified at that time. I think you had purchased the, Remove Spyware and Virus service? These "a la carte" services are separate from license key issues. It could be a server issue, glitch, or (not saying…

Invalid key We kindly inform you that your license key was misused, and consequently invalidated. This usually happens when you purchase a license key from an unauthorized reseller or from a suspicious website. In this case, please contact the Bitdefender support as soon as possible. Don't forget to mention the license key…

Hi Read about Combofix from here http://www.combofix.org/ As far as I know, its not an alternative of an Antivirus, and is like On-Demand Scanner or Portable Scanner without Real Time Protection etc. Used only to remove some of the of common malwares. However if you want to use it any way, first backup your data by making…

If they can not help you I have found all Anti-Virus companies to be helpful and sympathetic. I think this would certainly be the case in Bitdefender. I would start an e-mail ticket. Then if nothing happens call BitDefender and tell them all about. In the mean time write things down this way you do not get upset and just…

Hi, I wonder why someone needs to remove this folder. It's included on every Microsoft system having some useful apps and games (on earlier OSs) and now has "Wordpad" (a piece of "Word") inside. Whyyy? It presents a vulnerability which I have indicated above that I believe someone is able to install a network client on my…

When you want to uninstall this completely, try doing it under safe mode. Hopefully, this would make a difference. To uninstall Windows NT go into safe mode and use what method the Revo uninstaller?

Here are the Windows NT screen shots after I tried to Delete them with Revo Uninstaller foolishly before I should I have asked you guys about it.

You're welcome RichieW, I hope everything's going to be fine! If "Security center" issue still persists you can also read this article. Regards! Thank you for the link. .

...in addition After BD installation, Windows Defender and Windows Firewall MUST be OFF (automatically or manually). Thanks for the advice Werby I followed through with it and worked for a good while. I am having different issues with software updates now. I am going to repeat your advice. .

Hi SebastianDI, Don't you think that you're a litlle bit rude? If you jump off your horse, you'll see that he is the user himself who tries to scare him. So, take it easy and calm down, German cowboy... Regards Look I am trying to rule out as if this computer were a patient with something wrong with it. If you have a…

Hello RichieW, Perhaps it's time to start again from the beginning. First, if Itunes is already uninstalled, you have to manually delete APSDaemon.exe and remove it from "Start up" items. Uninstall BitDefender using the proper tool. Run again the proper uninstallation tool(s) for your previous antivirus/firewall app(s).…

Thanks I am definitely going to run Bit defender in rescue mode and see what that scans shows and post the results here. Nothing came up in Bitdefender Rescue mode but my I used the Rescue CD it came up with the warning there may be threats on your system and it came up with a petty long list of files that it said…

Have you tried running a rescue mode scan? To download the latest updates when it asks, you need to be Ethernet connected to your router/modem. Even though these instructions are from the AV+ 2012, it's the same steps. Your C: should be listed as sda1 (see note on link)…

I am pretty sure this is an infection of some sort and I change that to sure and please help me by moving it to infections or infected computers.

Hi Richie, I'm just curious, how did you realize that Windows firewall became corrupted? Did you get a Action Center notification? Are you still running Total Security, and is Bitdefender's Firewall showing up as active/on, in Action Center? Thanks Columbo for the reply as they say just one more question I think . I first…

Hi Rich Thank you for your suggestion. With Bitdefender Windows 8 Security, our products works together with the ELAM technology introduced by Microsoft in the latest operating system. Also, in our products we have Rescue Mode that can scan the system without loading Windows.…

As I replied already to your post "http://forum.bitdefender.com/index.php?showtopic=38957&view=findpost&p=171314" that the issue is same for http and https protocol, (the link should look like: http://www.eicar.org/download/eicar.com via HTTP - the link should look like: https://secure.eicar.org/eicar.com via HTTPS), I…

Hi Rich We have introduced these restrictions to block spammers. After 2 more posts, you can edit those elements. Take care. Thank you Christian for the information. I do appreciate it.

Hello The Quick Scan process that runs via Auto Scan is not the same as the standalone type o scan. The scan uses the engines and definitions from the product, but is a lot slower so it will not consume all the resources. The threshold level is set by the resources available on the PC. If you have a P4 CPU, the scanning…