srome

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srome
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  • Love and have been promoting your products to ALL my friends and family and those who will listen. But, I am frustrated beyond belief. I have had to uninstall BitDefender (latest), reboot the PC, launch BlackOps3 then re-install BitDefender just to get the BlackOps 3 update. I have done this at least 5 times. Excluding the…
  • Have been using BD since 2013, now it's all going downwards. It removes files from my Steam library, it has altered my boot so I'm stucked with BD's rescue mode. Have to boot from the Windows 7 DVD and restore the boot everytime, but I still end up on BD if I'm not running from the DVD. I'm not going to support this…
  • Sad personal story, but recent reviews/tests are still great: http://www.pcmag.com/article2/0,2817,2461403,00.asp http://chart.av-comparatives.org/awards.php?year=2014 http://privacy-pc.com/news/best-security-software-2015.html http://enterprise.bitdefender.com/awards.html Ah yes the reviews, I've read a couple on PC Mag…
  • I can only but shake my head at companies like Sony, Home Depot, and others who ###### people off and then they wonder why they were hacked into. Bitedefender and Avangate certainly are ###### me off with them and their support staff. $ tickets and an email directly to Avangate about refund within 2 weeks and nothing done…
  • moderators from the user community seldom get paid for doing the job. In fact I don't know of any sites that do actually pay a wage for this task. they sometimes get the occasional free promotional t-shirt, promotional license for software, thumb drive etc. but very rarely any financial payment. so the suggestion to…
  • Hmm, me too, but are there ANY AV companies out there still with really good customer support (non-forum) ? Emsisoft, Email support is fast and they have a fantastic support forum.
  • Top and bottom of this support problem is CASH plain and Simple, Board/Owner wants as much as he/they can, as support staff don't create instant revenue and are a drain on profits that area then becomes the least looked after part of the business. Poor support has been going on for years at Bitdefender all you need to do…
  • Finally refund handed over, you really don't do yourselves any favours dragging this out like you have, simply no reason at all! Not sure why it was all of a sudden done, but maybe my Truthful comments on your Facebook page might have had something to do with it, but who knows.. One thing for sure is its a ridiculous way…
  • IS THIS SOME KIND OF JOKE, I WOULD LIKE A REPLY FROM SOMEONE FROM BITDEFENDER! EMAIL form Bitdefender today, another stalling dirty tactic, Email just received: We kindly inform you that, due to the chargeback opened, the product has been invalidated until the two parties shall agree to a final resolution. Until the…
  • 6 Days and 3 emails from Bitdefender that say the same sentence: Please be informed that we are currently working on resolving your Customer Care request, ticket no: 2014120920340002, and will be getting back to you shortly. Thank you for your patience. Instead of telling me you will get back to me shortly, just press the…
  • Still waiting for the Bank to process my refund! some kind of official confirmation email that my refund is even happening would be nice, not sure what bank you keep talking about though (Bitdefender) I paid with PayPal. Bitdefender you might want to ask Santa Clause to arrange this for the new year: Customer Training…
  • Ticket on going two days now and as your so called support can't be bothered to reply I've opened another ticket: 2014120920340002 and I will be looking for a refund. I'm not the only person who complains about the lack of support Bitdefender offer and really need to change there operating procedures or you will keep…
  • Well, I received a 'reversal' from Avangate this morning in my account...it was short about 5%, but I'll let that slide. To srome: you seem to fail to understand the level of deception here. To normverhalten I can only suggest a barrage of angry emails...it workd for me! Tell them you'll also post on those websites that…
  • Well I've had a change of heart and I'm probably going to stay with Bitdefender assuming they can cancel my cancellation request, I based my decision on the payment company instead of the actual software which at the end of the day is what I'm paying for. You just need to be wary of the Auto Renew option that is hidden and…
  • I really REALLY raised a LOUD NOISE with both companies....sent them over 50 emails with (legal) threats of what I'd do if they didn't refund....both replied today that they would return my money in the next week...we'll see. I'm in CZE. Lets hope I don't need to go the next step....but I don't believe anything said until…
  • Hello, I bought the 1 year bitdefender mobile security and antivirus just now and i would like to change new mobile. How can I get the key for this? my google play transaction number was: 12999763169054705758.1396242462649712 Or can you teach me how I can move the 1 yr premium to new phone? Many tks for yr great help! Go…
  • Your post reminded me to check my android license, only another month to go so I had soon better think about renewing. Ro. I just found a 6 month free Bitdefender android promo via Google worked aswell
  • Hello srome, As far as I am aware you need a separate program for Mobile Security. If you want to include your mobile devices you want Bitdefender Total Security Multi-Device. Ro. Thanks for the link, its bit pricey cheaper for me to buy separate licences for my PC, Laptop and mobile.
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