Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

svenohrberg

Comments

  • I have send Sergiu a PM yesterday with my emailadress used in my license and in BitDefender Central, but there is not anything added to my account. Still 129 days left. Why is it only some people getting this?
  • Yes. Finally the constant read-bug is gone, farewell, and we will NOT miss you! BitDefender is back on track :-)
  • Here is a pic of the 2 computernames on bitdefender-central and my computername, along with the facts, that I have used 3 licenses. If I want to clean install my gamerrig, when the new 1809 image is comming out, how do I disable the installation on the PC that is NOT showing in BitDefender central? If this is not disabled,…
  • That did not help. "My subscriptions" shows 3/3 licens used, but only 2 computers shows up in "My devices". BTW why is my subscription showing "ACTIVE"? I don't have automatic renewal to my license??
  • Well, it's getting more and more weird. BitDefender did install via BitDefender Central, and it did keep my former settings, but now my PC is NOT showing up in BD Central? I have a 3 PC licens, and my laptop and my wife's laptop is there, but my gamerrig is gone. When looking at my account in my gamerrig, I can see that…
  • 18 hours ago, Doug said: Interesting email from BD support claiming 23.0.14.61 is The Big Fix we've been awaiting. SageWolf (above) says "No." What say you other experts on this board? The issue you reported has been fixed in the latest version. Please follow these steps: 1. Click the Start button in the lower left corner…
  • Well, normally I buy a new key for BitDefender on Black Friday, so you still got about a month before I decide if I should stay with BitDefender or not. When the workaround is "so easy" to do, and BitDefender don't want to inform us WHY this workaround is working, I have a suspicion that there is something more wrong…
  • 4 hours ago, bqpd said: I very much doubt the majority of us share your sentiment, we actually do care the problem is annoying and we paid customers don't need to be forced to execute the workaround every time we start computers to use safely. I understand you too want a permanent fix, we all are waiting for more than 2…
  • 5 hours ago, DennisK said: @Sven: this is a good workaround, but not a fix. I don't want to execute shell scripts on every startup. I want BD to provide an official solution to the underlying problem. Workaround or a fix, I don't really care as long as it is fixed for the time being. But of course BitDefender has do do…
  • 8 hours ago, bertl1 said: NO, the issue with constant disk read/write (blinking) is still NOT solved!!! Yes it is, if you (as I wrote) pauses the service Winmgmt. You can make a .bat file containing this: @echo off net pause Winmgmt net continue Winmgmt Run it as administrator, and then the problem is solved, until you…
  • Yes, it works to pause this service, but if that really fix it, why is BitDefender then taken so long time to make a fix!! I guess, that the constant read is fixed, but there are still errors in the program since BitDefender still not has made a fix/upgrade. 
  • Whau, that was fast. I have already received an email from "checkout support center" saying that my auto-renewal is cancelled. Good support :-)
  • Thank you for info. I have now written to them. Is it legal in BitDefenders homeland to activate renewal without the accept from the customer? I'm close to call it stealing our money!!
  • I'll uninstall BD on my laptop and will try out Kaspersky and see how this plays out. For now I'll keep BD on my gamerrig, but I also want this to be fixed ASAP.
  • Correct, it could be anything ... but the only way to stop it, is to do the pause-thing described earlier https://forum.bitdefender.com/index.php?/topic/79879-bug-constant-disk-readwrite-while-bitdefender-is-installed/&do=findComment&comment=286398 or uninstall BitDefender. I have tried both severel times. Do you really…
  • Here you can see my disk 1 (drive F: and G:) and there is a constant reading og 49 kb/sec (it is a Danish Windows 10).
  • 28 minutes ago, Bill_k said: I can't take credit for the method since I just linked to the related support page, but thanks for confirming that it worked for you! That's right, but you can take credit for finding it and posting it in this forum 
  • On 7/18/2018 at 1:05 AM, Bill_k said: Just found an easier method to upgrade from an earlier version of BD to 2019 on this support page. It worked for me. I have Internet Security, and it was Internet Security it installed with your method. Thanks for info.
  • Okay. Why is there a difference between f.i. TotalCommander and Windows Explorer? All other programs I have works fine with context menu in Total Commander .. I will try that "drag&drop" to the widget :-)
  • Hi Burgurne, If you are to make a purchase for a Bitdefender Internet Security/3 users subscription, you will be able to activate it on the first Central account, as soon as the fist key expires. At that point, you can install the product on all 3 computers, from the same Central account, thus having the same validity.…
  • Hi Burgurne, Since the requested information is restricted to general view, please send me a personal message with the license keys that you currently own, the e-mail address that you would like to use to create the Central account and the total number of computers on which you would like to install Bitdefender. We will…
  • For the moment there is a givaway, as mentioned above. Several sites are offering this and all I get is : n o t h i n g ! This is what I downloaded a zip file with the following document : Bitdefender Internet Security 2016 (100% Discount) Get license here: http://www.bitdefender.com/media/html/60-second/index.html 6 month…
  • Hello, Since 2 license keys for 2 different Windows products can't be present on the same Central account, I would recommend allowing the Total Security license key to expire and then add the Bitdefender Internet Security license key. The correct Bitdefender version will then be installed on the PC and it will be linked…
  • Hi all, Since the Bitdefender program is dependent of the Central account, having multiple subscriptions for products from the Classic line (Antivirus Plus, Internet Security and Total Security) activated in Central would create errors, if different products would be installed on multiple computers and all products would…
  • I gave up uninstalling BitDefender Total Security, so I could install my free BitDefender Internet Security. I have now tried 3 times today. So my (bad, I know) solution was to uninstall everything with BitDefender uninstaller-tool. Reboot, I then made me a new email-adress by Microsoft, install the free Bitdefender…
  • Hello, At the moment you can't remove a device from Bitdefender Central which is totally bugged and the new subscription plan made it even worse.... Have you completely removed Total Security 2016 from your system before installing BDIS from the link you received via mail ? You need to remove Bitdefender 2016 and…
  • Hello and welcome to the Bitdefender forum. Bitdefender products for home users do not allow opening ports. The only workaround is available here: http://forum.bitdefender.com/index.php?sho...st&p=184824 But the easiest way would be to restore the default RDP port and ensuring that the General Rule 'Allow Remote Desktop…
  • Hey! There is one thing you could try.. Do you have archive scanning enabled? Main interface --> settings --> antivirus --> custom --> archives. If you have "scan inside archives" feature enabled then disable it and reboot your system. Any better? Archive scanning is disabled and has been all the time. I think I'm trying…
  • In Win8.1 the disc should be defragmented and optimized on a regular schedule, but I have found several times that I needed to defrag the disc , a classic symptom is slow starting programs. Apart from that, have you any other security programs running, or anything new added to the system? Try a defrag, failing that maybe a…
  • That's something interesting since you're already using i5. By the way, make sure you have the latest version installed. What is it that's running right now? The version of my bitdefender is build 17.27.0.1146. I think this is the newest one?
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