virtualclouds

Sorry to hear that. Much better if you contact their support through the phone 00 40 31 620 4235 or please refer to this link https://www.bitdefender.com/support/business/ They will ask you some information for verification purposes due to your account information. Cheers!! 

Check if the Bitdefender Wallet extension is "enabled" on your browser https://www.bitdefender.com/support/what-to-do-when-autofill-is-not-working-1187.html you can also check this link. https://www.bitdefender.com/support/how-to-use-the-bitdefender-2015-wallet-1308.html and if the issue still persist try to uninstall and…

Try to Disable and enable the the traffic lights on your safari browser and if the issue still persist, remove and install the plugin again then also try to reset your safari browser. https://www.bitdefender.com/support/how-do-i-remove-the-trafficlight-extensions-from-my-web-browser-1661.html Cheers!

Is the Auto-Pilot is on? but it is not recommended to turn it off. We recommend you to disable Autopilot for as little time as possible. If Autopilot is disabled, you will not be protected automatically against malware threats. Anyway when you tried to insert your HDD are you getting any pop-up messages like giving you an…

Try to run a windows system restore.. This will rollback all changes of your registry system and your current program installation.

Have you tried running your Bitdefender in Full Scan mode? It seems that there is incoming malware detected in your pc but suddenly blocked its activity that's why a popping message appears. I would recommend you to run in full scan so it will disinfect a malicious files from your computer.

Bitdefender sometimes require that you reboot your system after installing updates. Normally you are prompted by a small notification. To disable this feature: Double-click on the BitDefender icon in the Windows System tray. Click on "SWITCH TO ADVANCED VIEW". Go to Update > Settings. In the "Advanced settings"section,…

Can you provide a screenshot so I can help you further.

By default, Windows Firewall with Advanced Security blocks all unsolicited inbound network traffic, and allows all outbound network traffic. For unsolicited inbound network traffic to reach your computer, you must create an allow rule to permit that type of network traffic. If a network program cannot get access, verify…

Antivirus Plus 2017 is by default set to Autopilot. While on Autopilot, it makes all security related decisions for you and you don't have to configure any settings. 

It seems there is missing components during your installation of BD. This will probably result of the application will be in the registry with some parts are missing. If you can't fully uninstall the Bitdefender, Try to use System restore tool from Windows then select your previous windows settings. This will rollback the…

Maybe there is a technical glitch from BD software, try to download and reinstall the latest version of Bitdefender.

May I ask for the specification of your operating system through dxdiag? and May I know where did you get the installer? Is that online? or from a CD? First of all try to check if there is antivirus that has been installed on your computer (also bitdefender) and much better if you manage to use system restore first before…

Hello, Thanks for posting, In regards with the slowing down your computer, It might be your applicatoins and services running in background. Kindly check your task manager by pressing Ctrl+Shift+Esc key then go to Process tab and see the unnecessary processes running. then select and press End Process. for the services, Go…

Since you are using windows, try to do a system restore in your computer in normal state. Then reinstall Bitdefender please let me know if the problem still persist.

Hello Cedric, Try to restart the computer in clean boot and then uninstall the program that causes conflict in your installation esp if you have existing antivirus software installed. Then in response from your questions 1. Bitdefender Antivirus-free does not include Anti ransomware feature. 2. You may first run…

Hello Bruno.Botelho.Br Thanks for posting! I hope I can help you. Bitdefender has its own policy based exclusions. You can configure scan exclusion rules. Exclusions can apply to on-access scanning, on-demand scanning or both. Based on the object of the exclusion, there are four types of exclusions: File exclusions: the…

Hi yousaf465, In main page enter to file system and click right button of mouse and select format usb drive in context menu. Cheers! 

Hi Jrb599, Can you please send your operation system version? and tool version? Cheers! 

Hi chris4t, I looked to your log with which scanner you have scanned your PC?maybe your rescue disc was out of date? Cheers! 

Hi Amir, Bitdefender Mobile Security for Android uses the Bitdefender Cloud services to alert users, when browsing, about webpages that contain malware, phishing or fraudulent content. So you don't need to be warned about that. Cheers! 

Hi /index.php?/profile/200365-utterly-disillusioned/&do=hovercard&referrer=https%253A%252F%252Fforum.bitdefender.com%252Findex.php%253F%252Ftopic%252F75373-bitdefender-theft-shows-wrong-address%252F" href="<___base_url___>/index.php?/profile/200365-utterly-disillusioned/" style="color:inherit;" title="Go to Utterly…

Hi dch48, I have uploaded dkandroid.apk (Linestar for Dk) for malware scan can you please send that apk for testing? so it will be possible to be sure that it is not adware? btw in Google Playstore in Linestar it's mentioned that there are some ads for new users so it's possible that bitdefender gets it like Agressive…

Hello norbo, Have you created bootable cd with this instruction: https://www.bitdefender.com/support/how-to-set-up-a-bitdefender-rescue-cd-1249.html, if not do that. If that will not work try formating if it's flash drive check for badblocks with freeware tool: https://rufus.akeo.ie/?locale=en_US Cheers! 

HI martinsshed! Actually it is legal if it's your son and he is not 18 y.o You can try tapping on notification 2-3 second and there will be option "to not show notification from this app" This function sometimes differs by the model of smartphone. Cheers! 

Hi CCSS, welcome to Bitdefender forum. Make sure your network type is set to trusted: Bitdefender Firewall > Network Details > Network Type "Trusted" Alternatively you should try to make a new rule for remote desktop connection with desired port. Cheers!

Hello Utterly Disillusioned When your PC is not connected to the internet there is no way for anyone to gain remote access to your PC. If you are not planning to connect to your PC from remote location my advice is to turn off Incoming Remote Desktop Connections. Cheers! 

Hi UtterlyDisilusioned, short answer to your question about wiping/locking PC is NO. For your specific needs, I would recommend using some kind of combo of good AV engine, like i.e. Bitdefender, and some light-weight but effective anti-malware protection. Cheers!

Hi Clannad, welcome to Bitdefender forum. You can find some useful information on similiar topic previously discussed here: /index.php?/topic/28207-rescue-mode/&do=embed"> Also you could check this nice little walkthrough: http://www.bdantivirus.com/bitdefender/antivirusplus/html/disinfection.rescue.html And if problem…

Hello mikesd, Have you tried disabling it in safe mode? https://www.bitdefender.com/support/how-do-i-restart-in-safe-mode-1022.html After you boot into safe mode run msconfig.exe, go to services tab, and than try to disable desired component. Also you can try with services...