Acrotray

DML06

Bonjour,

Acrotray (Acrobat DC) est faussement identifié à un malware. Indispensable pour le fonctionnement de la solution Adobe, savez-vous comment le mettre en "liste blanche" afin qu'il ne soit plus mis en quarantaine ?
Merci Pour vos réponses !

Dan

Flexx

https://community.bitdefender.com/fr/discussion/99496/acrotray

If you believe that a website or file has been incorrectly blocked by Bitdefender, you can share the details with our malware researchers by filling out the form at the link provided below:

https://www.bitdefender.com/consumer/support/answer/29358/

If the website or file is indeed incorrectly blocked, the detection will be removed within a maximum of 72 hours. However, if the detection still persists after 72 hours, please consider the website or file as malicious, as determined by our malware researchers, and the detection will remain.

SETTING EXCLUSION

1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/

2) Set exclusions in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/

3) Set exclusions in Bitdefender Advanced Threat Defense: https://www.bitdefender.com/consumer/support/answer/2393/

4) Re-enable real-time protection in Bitdefender

Regards