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Kommentare
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Pare ca un service instalat de produs ori nu raspunde, ori nu comunica intr-un timp rezonabil. Pentru un diagnostic rapid ar fi util de vazut ce anume ruleaza in momentul in care aveti problema, lucru pe care il putem afla rapid asa: deschideti un Command Prompt ca administrator prin Start => scrieti cmd => click pe Run as…
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I did not read it until today. Well, now that I read, I will forward it to the team to ask for more details, and ask for a reason. Edit: mail sent. Will get back with updates.
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I am not aware of this issue. Can someone resume me in simple terms what is not working (or what is not working as expected)? because there are multiple various comments/opinions and I cannot quite extract the exact info.
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Any time. I think Use Passive default setting that maybe should be set to ON by default instead of OFF, I will ask the team if is not better to use a conservative approach. Thank you for the feedback!
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I can confirm there is already an issue in progress recorded in our development team. It will be addressed and hopefully fixed quickly. As soon as I have a confirmation from the dev+tests, a release date containing this fix can be estimated. For now all I know is that the issue is known and in progress.
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Not at this time. But I will ask them again.
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I can. This is controlled from Protection => Firewall => Settings by the "Use passive detection mode". In short, bdntwrk.exe (Network helper and detector) is looking, among other things, for DHCP packets for detecting devices arriving on home network and ethernet connection. This is done by listening on UDP port 67 as…
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I am not very familiar with the firewall, but I forwarded to the guys doing it. Will get back when I have feedback/news from them.
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Did the update asked you for a restart? And, if so, did you restart the affected computer?
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Glad it is now fixed, thank you for feedback.
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It's not jammed. It might appear to be if a download got corrupted/timed out and needs restarted, low disk space or memory conditions and in general limit conditions Obviously I don't know if you did not really hit a bug, I cannot exclude that. Retrying usually solves a particular issue that might occur at some point.
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@MindfulTally Are you updated on the latest version 27.0.30.140 ?
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Both problems are fixed in the 27.0.30.140 version.
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In the cases when our driver (bdprivmon.sys) is blocking the access to the camera in Windows Camera App, it appears a message about lack of permissions, not an error regarding webcam does not exist. If the Webcam Protection is stopped and the product is updated, the bdprivmon.sys driver should not be in memory already, so…
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Not yet, but I just asked the guys doing the camera integration. I am not sure this is caused by our product, though.
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Reported to the guys owning the module. You caught us in a middle of an update, but sometimes during the next week they will probably get back.
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Cela résoudrait effectivement les deux problèmes. Faites-moi savoir comment cela a fonctionné.
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Je vais essayer cela également, dans l'espoir de reproduire un environnement aussi proche que possible du vôtre, merci.
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J'hésite à vous recommander de désinstaller Omen Gaming, si vous l'utilisez, et je ne voudrais pas que vous l'empêchiez de le faire à cause de ce problème. Si vous ne l'utilisez pas (du moins pour le moment) et que vous ne pouvez pas utiliser Safepay, oui, il serait préférable de le désinstaller (et peut-être de le…
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The safepay settings not persisting across reboots issue fix was released in version 27.0.30.135.
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Thank you for understanding. And I will continue to push, not for any reason but at the end of the day we need to constantly improve. (End of mini-rant).
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Ok, so it is indeed the notification from Safepay. And in the main interface if you go in Privacy - Safepay - Settings - Settings, the Safepay notifications is set to OFF or is still ON? Maybe the value did not get saved for some reason, can you try to set it to ON and then to OFF and let me know if this still manifests?
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It is possible, but the entire set of tests should be run anyways. If that would go in two separate steps, it will result in two complete test sets run, which will take twice as long. Anyways, this is outside my control or involvement - the fixes and testing are done by another set of guys - all I can do is to stress them…
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Yes, you are right. Asking about the status I received back this answer: "The problem is know on protection team, an EFX (emergency fix) will be released with both issues (scan + default settings) when is ready". So, while I cannot give you an exact date, the EFX is in preparation and it will be released asap.
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Just to be clear, the fix is regarding the autoscan settings not being correctly persistent across restart.
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Updates: a fix was done and tested, and an update will follow shortly.
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Can you post a picture of such a notification, please? It can be also a notification from VPN and I want to make sure it is indeed the one from Safepay.
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Will do. I will ask the QA guys to allocate extra effort on this and to test it on all the product types, as well as switching from one to another.
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The issue regarding settings was fixed and will be available on the next update. I was referring to the USB flash drive comment.
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Je suppose que les notifications sont activées et je vois qu'il y a les options (a) Dans l'application + le bureau (b) Dans l'application (c) Bureau (d) Désactivé. Ma première idée serait que l'application s'exécute (en arrière-plan ou non - je n'ai pas trouvé d'option pour s'exécuter en arrière-plan sur mon installation),…