scan

EB erik

When I want to do a full scan it suddenly stops in the middle and doesn't continue after running for hours, how do I solve this?

Alexandru_BD

Hello,

That could happen for a number of reasons. First, ensure that no other antivirus or security software is running on your device, as this can cause conflicts with Bitdefender. The second step would be to check if Bitdefender is up-to-date with the latest version. Bitdefender’s most recent version number is 27.0.40.173 and was released on July 9, 2024. If you still have a previous version, follow the steps from this article to manually update the Bitdefender security solution:

https://www.bitdefender.com/consumer/support/answer/32196/

The next step would be to simply restart the device, then try running the full scan again.

It's also recommended to clear temporary files and cache that might be causing the scan to hang. Here are the steps:

- Press Win + R, type temp, and press Enter.
- Delete all files in the folder that opens.
- Repeat the process for %temp% and prefetch.

You can also create a custom scan to adjust the scan settings. You can choose the impact the scan process should have on your system performance:

https://www.bitdefender.com/consumer/support/answer/2056/

Furthermore, there's also the option to run the scan in high priority mode, to speed up the process and check if it's completed this way.
If none of the above steps resolve the issue, kindly contact Bitdefender support for further assistance. They may provide a specific solution to address the problem. Here's the link to get in touch with them, if necessary:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

That's all I can think of right now. Please do let us know what worked for you.

Regards,

Alex