When I installed parental control by child lost connection to Microsoft store so can't use their mod

MincraftChild

Hi

I configured parental control and checked Minecraft could open ok. It was fine. But when my child went to play they couldn't access all their mods and features they had, Microsoft store was blocked. I am not worried about them accessing that program so I tried allowing various options so it would be available to them. No luck. I tried shopping and some other more obvious choices.

Anyone know how u can allow Microsoft store access in parental controls?

Thanks

TaxiMagicien42

Hi @MincraftChild

Based on the description of your problem, I think that the dedicated article in the Bitdefender support could be useful.

https://www.bitdefender.com/consumer/support/answer/100181/

You can contact Bitdefender support from the page below:

https://www.bitdefender.com/consumer/support/

Once on this page, select the theme corresponding to your problem and the relevant feature. Follow the instructions on the screen and click "Contact Support". Choose the desired communication channel (Chat, phone or email).

The chat is the fastest way to contact you compared to email. However, if you opt for the latter, you will have to fill out an online form. You will then receive an email from Bitdefender support, containing a ticket of incidents regarding your request.

Regards