Parental control cannot block Facebook, instagram
Hello,
I set up parental controls to block Facebook and Instagram, but I can still access them on my device. Can someone help me resolve this issue?
Answers
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Here you can find the relevant articles for the new version, including the user guide which can be found at the bottom of the page:
@Taipm I believe the instructions you are looking for are these:
The available options allow you to type in the website address (e.g. facebook.com) and select whether to allow or block it from the drop-down menu. Make sure this is correctly set for both facebook and instagram.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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Hello @Alexanru_BD
Yes, I has already done as this guide but it doesn't work.
A Guide to Content Filtering - Bitdefender Consumer Support Center
My machine is windows 11 home single language, Does Bitdefender support?
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I understand. Considering the above, I would get hold of Bitdefender Support and ask them to check what's happening there. It seems we exhausted all the basic troubleshooting steps and instructions we can provide here on the forum, unless someone has anything else to add.
Since more information might be required to troubleshoot this behavior, head to the link below to get in touch with the Bitdefender engineers and choose one of the contact channels listed there:State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.
Let us know how it goes, I'm very curious to find out why the block was not working as it should.
Thanks
Premium Security & Bitdefender Endpoint Security Tools user
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Bitdefender has confirmed a software bug, and they said it will take at least more than a month to fix, which is too long.
Thank you for your follow-up e-mail.
A fix for this Bitdefender behavior is still undergoing development. We do not have an estimated time for the release of the fix yet, but we will contact you as soon as it's implemented by an automatic update of Bitdefender. Please keep in mind that all reported bugs require investigation time. Since product updates are usually released once a month it may take at least 1 month until a fix is implemented in the product - this does not include the debugging period.
Also, once the fix is up we will extend the validity of your subscription by the amount of time it took to resolve the issue and to compensate for the inconvenience.
Thank you for your patience and understanding. Rest assured that we will contact you again as soon as the fix is released.
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@Alexandru_BD @All members
Bitdefender informed me that there has been an issue since August 1st, and it’s been over a month now without any updates. I emailed them for a follow-up, but they haven't bothered to reply. Bitdefender is really disappointing.
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Up until now, Bitdefender has still not provided a solution. It's really disappointing to use Bitdefender's product.
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Hello @Taipm,
I noticed that an investigation is still ongoing for this issue. I think the main challenge is given by the fact that this problem is not widespread, but rather isolated as far as I understand (because there are only a handful of reports concerning this), so apparently it manifests itself in a specific context, giving the developers more investigative work to do, which translates in more waiting time for the affected users. But they will get to the bottom of this, eventually, and the Support engineers will get back to you on the open ticket once they have news.
Thank you for your patience.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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We have submitted the BD logs, but they didn’t analyze them and instead sent me different configurations, asking me to test each case. 😱
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Surely they had a look at those, otherwise they wouldn't have requested them. If I'm not mistaken, testing various configurations is part of the troubleshooting process.
Premium Security & Bitdefender Endpoint Security Tools user
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It seems like Bitdefender's customer support process is quite poor, isn't it? The support team gave me a completely unrelated link about Parental Control. It was a guide for setting up Bitdefender VPN, and they asked me to try it. Yet, you still consider that the correct response. Well, it's best not to sell the product at all.
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Hello @Taipm,
Based on my findings, the Support teams replied to you two days ago and informed you that they have forwarded the details to our development team and will return to you with further updates as soon as they have them.
Now this might be a long shot, but it's possible that blocking sites won't work because you're using something called secure DNS, because we've seen this before.
Can you disable this and check again, please? Now I cannot guarantee that this will fix the issue you are encountering, but it's worth trying.
Thank you.
Premium Security & Bitdefender Endpoint Security Tools user
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Bitdefender will probably fix this issue within 6 months to a year, right?
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Parental control still hasn't worked up to now; Bitdefender support is so slow and stupid
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That's right, Bitdefender products are very poor, and their support disregards customers. I've switched to another brand; you should look into Kaspersky, Trend Micro, Sophos, etc. — all are better than Bitdefender.
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Let's take it down a notch, shall we? I understand your frustration, but if you came here just to vent, know that this isn't the right place. @Anh Duonh I think we can find a lot of opinions and reviews online that contradict the above.
And I think we should first agree to disagree. While I respect your opinion, keep in mind that if something didn't work out for you at some point, or if the product didn't work as expected in your case, that doesn't label it as bad, in general.Or, let me put it this way: Just because one person got seasick on the ocean doesn’t mean the sea itself is bad for everyone. This being said, regardless of the security solution of your choice, stay safe out there.
@Quang I can think of many arguments to contradict your statement. But that's not the point. If Parental Control is not working as expected for you, then you should get in touch with the Support teams and ask them to investigate this further and provide solutions. They are not at all as you characterized them above. They are working round the clock to address and resolve as many inquiries they can in good time, however, their response timeframes may vary due to the existing workload, ongoing investigations on the engineering side (which may take time), available workforce and information available at the time. And I can assure you they are well trained to do their job.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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Always wants to prove themselves right while making the customer seem wrong. Explains a lot but doesn’t actually fix the issue.
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