Does Bitdefender not recognize the WSOD?

redoty

I was hit with the WSOD (White Screen of Death where W=white!). I did a system scan which says I'm safe. Hmmm, really?. So then I log in to Bitdefender and search for WSOD and guess what? There is not a single reference to WSOD but tons of BSOD (where B=blue!). So if Bitdefender is protecting me from malware and now I'm infected with a malware that's been around for several years why didn't it catch it and why does it say I'm safe? And, more importantly, how do I find the malware and delete it?

Flexx

https://community.bitdefender.com/en/discussion/100740/does-bitdefender-not-recognize-the-wsod

While a malware infection could be the root cause, it's not the only possibility. Other common causes include:

• Corrupted System Files: Windows system files can become corrupted, leading to unexpected errors including the WSOD.
• Hardware Issues: A failing hardware component, such as a RAM module or hard drive, can also cause display problems.
• Driver Issues: Outdated, incompatible, or corrupted device drivers can cause conflicts leading to a WSOD.
• Software Conflicts: Sometimes, newly installed software can conflict with existing programs or system settings, leading to errors like the WSOD.

Here's why a Bitdefender scan might not have flagged the issue:

• Malware Focus: Bitdefender primarily focuses on detecting and removing malicious software. It might not flag errors related to corrupted system files, hardware issues, or software conflicts.
• Zero-Day Threats: If the issue is caused by a very new malware variant, Bitdefender's virus definitions may not yet include it.

How to proceed:

• Safe Mode: Boot your system in Safe Mode to check if the issue persists. If it doesn’t, it’s likely a software or driver problem.
• Check Event Viewer: The Windows Event Viewer often logs errors that can help pinpoint the cause of a WSOD.
• Driver Updates: Ensure your drivers are up-to-date, especially graphics and display drivers. You can update them through Device Manager or Windows Update
• System File Checker (SFC): Run the built-in Windows tool to scan and repair corrupted system files. Open Command Prompt as Administrator and type: sfc /scannow
• DISM RestoreHealth: Run the built-in Windows tool to repair and restore the health of a Windows system image. It checks for corruption, repairs system files, and restores functionality. This command requires an active internet connection because it may connect to Windows Update to download and replace corrupted files. Open Command Prompt as Administrator and type: Dism /Online /Cleanup-Image /RestoreHealth
• Malware Scan: Run a full scan with Bitdefender, and also try a secondary antivirus tool like Malwarebytes to detect any potential malware.
• System Restore: If you've made recent changes to your system, restore it to a previous point when it was working properly.

If the issue still persists, kindly ask your question in the Microsoft Community ( https://answers.microsoft.com/en-us ) or get in touch with Microsoft Support ( https://support.microsoft.com/en-us )

At the same time, you can also get in touch with Bitdefender Support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards