Bitdefender Showing Plain White Screen background on Launch in Windows 10

sophi-josephine

Hi everyone,

I am encountering a issue with Bitdefender on my Windows 10 laptop. Upon launching the application, I am greeted with a plain white screen background, rendering it inaccessible.

I have checked for any recent updates to both Windows and Bitdefender, ensuring that my software is up to date. Additionally, I have disabled any conflicting applications, such as other security software, but the plain screen issue persists.

Any one else having this issue?

Flanksy

Hi @sophi-josephine,

I am sorry that you are facing this issue. I would like to know if you have done a repair/reinstallation of the Bitdefender application? If you have not, I have attached the link below for your reference on how to perform it.

https://www.bitdefender.com/consumer/support/answer/13429/#:~:text=Locate%20the%20Bitdefender%20product%20in,clicking%20on%20the%20corresponding%20button.

I look forward to your warm reply and update.

Best Regards,

Flanksy✌️

sophi-josephine

@Flanksy,

Thanks for the suggestion! I had not tried a repair yet, so I will give that a go and see if it helps with the white background issue. Will update soon!

Marius G.

Hi @sophi-josephine ,

Could you try repairing your WebView2 installation?

go to Apps and features → find Microsoft Edge WebView2 Runtime → click on it and choose "Modify" → Repair.

If the issue persists, please take a screenshot and post it here.