How do I register my Outlook email?

Stephen Renier

When I attmept to register my Outlook email (msn account), the process fails again and again. What could I be doing wrong?

Flexx

https://community.bitdefender.com/en/discussion/102123/how-do-i-register-my-outlook-email

Are you referring to the email protection feature in the Bitdefender product?

@Alexandru_BD

Regards

Alexandru_BD

Yes, more details are needed here. Where are you trying to register Outlook exactly, what errors do you get (if any), and what troubleshooting steps have you taken so far?

Thanks

Stephen Renier

Thanks for your reply.

Sorry, but I failed to provide enough information.

I want to register my primary email, which is an MSN account, to scan for threats. To do this, I have to shut off the VPN to access the Microsoft account. I enter my credentials for the email account.

I choose Outlook:

I enter my credentials for MSN in the Outlook Account login. This is what occurs:

I've tried this multiple times, but the process always fails.

This is a simple setup. Do you have any insights what is causing it to fail?

Alexandru_BD

Hello @Stephen Renier,

Not sure if this really applies in your case, but try the steps provided in the following article and check if they make any difference:

https://www.bitdefender.com/consumer/support/answer/81712/

Reply here with your findings and we'll see what else we can do.

Stephen Renier

Thanks for your response. I have tried everything and nothing seems to work. I began a chat session and the agent did not have any ideas why this is unoperative.

Alexandru_BD

@Stephen Renier I'm told you opened a chat a couple of days ago, where the Support teams did provide you with some steps to try, but then you didn't respond. Kindly check your email and reply to the latest message received.

Thanks

Redydo

i have the same problem

Stephen Renier

I connected to Chat Suppport and they made a couple of suggestions. But nothing that I have tried works. When I attempt to add a Goole emial, it loads immediately. It is the Outlook email that fails. Every time that I try that process, I reach this screen:

Flexx

https://community.bitdefender.com/en/discussion/comment/347023#Comment_347023

https://community.bitdefender.com/en/discussion/comment/347053#Comment_347053

The support on the forum is limited regarding your query. Only Bitdefender support can help, because if they can't assist, no one on the forum will be able to either. Kindly get in touch with them again for further assistance. I know it may seem strange, but there is no support for this on the forum. However, @Alexandru_BD can check to see if he finds anything.

Regards

Stephen Renier

Flexx:

Thanks for your kind help. I will contact Support and report any progress.

Steve.

Flexx

This post is closed to further comments.

Regards

Alexandru_BD

To add here, it will be necessary for the Support teams to gather logs from the product to find out exactly what is causing this error. Therefore, I strongly recommend to those who encounter this error message to contact Bitdefender Support.

Thank you for your understanding.