BitDefender says "could not disinfect, delete or quarantine the following item. Access has been denied." HELP!! I have attached a screen shot of the message it shows.

/applications/core/interface/file/attachment.php?id=6029" data-fileid="6029" rel="">Virus_Gen.doc


  • Hello jenna,

    This situation requires further investigation.

    Therefore,we have sent you an email containing 2 tools: BDSI and GMER.

    Please run them and reply back with the generated reports files for analysis.