Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Gen:trojan.heur.hype.cu4@aku
Options
BitDefender says "could not disinfect, delete or quarantine the following item. Access has been denied." HELP!! I have attached a screen shot of the message it shows.
/applications/core/interface/file/attachment.php?id=6029" data-fileid="6029" rel="">Virus_Gen.doc
0
Comments
-
Hello jenna,
This situation requires further investigation.
Therefore,we have sent you an email containing 2 tools: BDSI and GMER.
Please run them and reply back with the generated reports files for analysis.0