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Gen:trojan.heur.hype.cu4@aku

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BitDefender says "could not disinfect, delete or quarantine the following item. Access has been denied." HELP!! I have attached a screen shot of the message it shows.

/applications/core/interface/file/attachment.php?id=6029" data-fileid="6029" rel="">Virus_Gen.doc

Comments

  • Hello jenna,


    This situation requires further investigation.


    Therefore,we have sent you an email containing 2 tools: BDSI and GMER.


    Please run them and reply back with the generated reports files for analysis.