Giving Up...still Need Refund

deanself
deanself
in Old topics

I have wasted an untold number of hours over the past 5 weeks attempting to get BD 2010 and 2011 to work. My problems include backups not working, vsserv.exe taking 100% of the CPU for over 15 minutes (until I reboot), my web-browser becoming so slow that I can't use it, etc., etc., etc.; in general, this product has made my experience of using my computer for my business a miserable one.


These problems may be "fixable", but getting support from BitDefender is next to impossible. Every response takes 4+ days (if you get one at all), first level phone support is useless, promised return phone calls from higher level support people never happen, etc., etc. The only solution that I've been given has been to completely remove the product (for the 10th time!), reboot into SAFE mode, reinstall (again!), etc., etc. I need to use my computer for my business, versus spending all of my time trying to get this darned product to work.


I have completely removed the product from my system, and I requested a full refund of the $79.95 I paid for this product 4 days ago via an e-mail reply to ticket # 201009011010336. I have received no response.


When will I get this refund?


Dean

Comments

  • George R.
    George R.

    Hello DurangoDean,


    I have forwarded your request to a Customer Service representative. You will receive a response in the following 24hours.


    While I am sorry for the troubles you encountered, I wish to note that all requests are answered in the shortest time possible. Nonetheless, we appreciate your feedback and will use it to improve our products and services furthermore in the future.

  • Unknown
    Unknown

    Hello,


    The BitDefender team wishes to express regrets for your choice. I have refunded your order: 7435642 and the returned amount will be visible in your account in 7 business days. I hope you will reconsider our products in the future and I also invite you to keep an eye on the upcoming versions.


    In order to uninstall BitDefender from your PC:


    Go to Start->Programs -> BitDefender -> Repair or Remove. Select Remove, wait for the process to finish and then reboot your PC.


    Let me know if I can be of further assistance.

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