Help - Upgrade Problems

hspeters

Hello, I recently upgraded from bit defender total security 2010 to 2011. It works great for the first while after I start my computer. But then after some time (lets say 5 hours) the icon turns grey. I can not click on it or anything. When I open bit defender directly it says 2 things. The first is that I do not have a bit defender account created, which is wrong because I registared and still have about 600 days left. Second it says "Bit defender services are not responding" It tells me to restart my computer. Every time I restart I can get it to work but then it will stop working again later. Is this because I upgraded wrong? I did everything that I was suppose to do, used the uninstall tool and restarted in safe mode etc..

My system info

Windows 7 64 bit home premium

Bit difender total security 64 bit

Any help would be great! Thanks

unknown

Hello,

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send me a PM (Private Message) with the download link.

Make sure you mask the license key if that screenshot includes the Registration details.

Looking forward to your answer!