Bdis 2011 Slow Scan
hi,i am new to the forum.I have a problem with BDIS2011 when scanned.2 hours after the scan shows 12 hours until the end of scan,it's too much time?I use the Windows 7 Ultimate x86.What we recommend.This is in full scan.Thank's
sorry for bad english.
Comments
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Wait until you do a Deep Scan..........
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Hello,
1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one
2. Click on Start and then choose My Computer/Computer.
3. Browse to:
C:\Program Files\BitDefender\BitDefender 2011
- considering that BitDefender was installed on the default C partition
4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator
5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish
6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)
7. Reconnect your internet cable (only after you have moved the file to the new location)
8. Upload the created file HERE
9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.
10. Send me a PM (Private Message) with the download link.
Make sure you mask the license key if that screenshot includes the Registration details.
Looking forward to your answer!0 -
I see my post was deleted, yeah good luck with running that utility as well, I have tried it in the past and it would not finish after 1.5 hours I canceled it....
I guess I'll have to go directly to BD HQ in Lauderdale I live only 30 miles away......0 -
I see my post was deleted, yeah good luck with running that utility as well, I have tried it in the past and it would not finish after 1.5 hours I canceled it....
I guess I'll have to go directly to BD HQ in Lauderdale I live only 30 miles away......
Hello,
Your post was not deleted but marked as invisible. Posting off-topic is not allowed on our forums. With all the respect, consider it as a gesture of good will on my behalf for not adding you a +10 warn for off-topic posting.
zlaki40: Thank you for the logs, I received your PM. When the analysis will be complete you will have my answer via email. Your ticket ID created to troubleshoot this issue is: 201009221007256. Keep in handy for any future references.
Kind regards,0 -
Hello,
zlaki40: Thank you for the logs, I received your PM. When the analysis will be complete you will have my answer via email. Your ticket ID created to troubleshoot this issue is: 201009221007256. Keep in handy for any future references.
Kind regards,
Thanks a lot,I believe in BitDefender.0
