Bitdefender Antivirus Pro 2011 Won't Update

just installed this - the first time both updates and virus protection would not turn on.

re-installed and this time the updates don't work. in dashboard menu update section is greyed out so can't select anything, attempts to "fix" result in a failed status. Also attempts to use the support tool also failed as it just stops halfway through every time. :wacko:

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unknown

Hello,

In order to troubleshoot the situation that you are currently dealing with, please send us the following information:

Please complete the following steps and send me the logs generated at the end of these steps as listed below:

1. Download http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe

2. Locate and open 'Sysdump.exe'

3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.

4. The result will be the file called 'SYSDUMP.TAR'

5. Send us the following files:

- Sysdump.tar

- bdinstall.bin

- a screen shot of the issue you encounter - you will need to try to install BitDefender again to reproduce the error message

NOTE: the file called "bdinstall.bin" from C:\Documents and Settings\All Users\Application Data (for Windows XP) or C:\Users\All Users (for Windows Vista or 7)

Please follow the steps below in order to be able to see that folder:

[how to DISPLAY HIDDEN OBJECTS]

- go to your Control Panel and open Folder Options;

- then go to the "View" tab and perform the changes listed below:

* check "Display contents of system folders"

* check "Show hidden files and folders"

* uncheck "Hide file extensions for known file types"

* uncheck "Hide protected operating system files"

- click "Apply" and then "OK" to exit.

NOTE: On Microsoft Windows Vista or 7 you will apply the same steps except for selecting "Display contents of system folders".

Please make sure to include all the above information in your reply so that we can properly identify the cause of the issue and come up with a solution for it.

apresski

Thanks for the reply, actually after uninstalling/reinstalling various times I returned the antivirus pro and upgraded to total security 2010 which installed first time with no problems at all. I had the total security 2009 before this and never had a problem, so when it ran out, I should have just went with the TS2010 instead of messing around with the antivirus pro which was really full of bugs for me.

Hello,

In order to troubleshoot the situation that you are currently dealing with, please send us the following information:

Please complete the following steps and send me the logs generated at the end of these steps as listed below:

1. Download http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe

2. Locate and open 'Sysdump.exe'

3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.

4. The result will be the file called 'SYSDUMP.TAR'

5. Send us the following files:

- Sysdump.tar

- bdinstall.bin

- a screen shot of the issue you encounter - you will need to try to install BitDefender again to reproduce the error message

NOTE: the file called "bdinstall.bin" from C:\Documents and Settings\All Users\Application Data (for Windows XP) or C:\Users\All Users (for Windows Vista or 7)

Please follow the steps below in order to be able to see that folder:

[how to DISPLAY HIDDEN OBJECTS]

- go to your Control Panel and open Folder Options;

- then go to the "View" tab and perform the changes listed below:

* check "Display contents of system folders"

* check "Show hidden files and folders"

* uncheck "Hide file extensions for known file types"

* uncheck "Hide protected operating system files"

- click "Apply" and then "OK" to exit.

NOTE: On Microsoft Windows Vista or 7 you will apply the same steps except for selecting "Display contents of system folders".

Please make sure to include all the above information in your reply so that we can properly identify the cause of the issue and come up with a solution for it.

unknown

I do believe that the issue was caused by an incorrect uninstall/reinstall cause of orphan files still stored in your PC. I would also recommend you upgrading to the 2011 version of BitDefender Total Security. You can find details about how to correctly upgrade in the article below:

http://forum.bitdefender.com/index.php?showtopic=20941

Considering the fact that the issue was resolved this topic is now closed.

Kind regards,