Bit 2011 Is Giving Me Trouble
My 2010 software expired 2 days ago and in ordered for me to renew the license I had to download the 2011 version.
The installation was successful but now I can't open my Windows Media Player and AIM Messenger..I thought it was my pc but it is happening as I installed Bit 2011 version.
I can't even was streaming video that are being played on WMP.
Remember this was not happening before I installed Bit 2011...
Last year Bit 2010 had a problem with network and I thought it was my pc but after visiting the forum I found out that lastest version of bit software was causing lot of problem on people's pc...
Comments
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Hello,
1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one
2. Click on Start and then choose My Computer/Computer.
3. Browse to:
C:\Program Files\BitDefender\BitDefender 2011
- considering that BitDefender was installed on the default C partition
4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator
5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish
6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)
7. Reconnect your internet cable (only after you have moved the file to the new location)
8. Upload the created file HERE
9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.
10. Send me a PM (Private Message) with the download link.
[How to CAPTURE A SCREENSHOT]
- When the error message is on your screen press the "PrintScreen" key on your keyboard ("PrintScreen" is located at the top of the keyboard, at right; At this step we can not see anything, as the picture is copied into Windows's clipboard);
- Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation from Start > Programs > Accessories > Paint);
- Paste the picture in a new Paint document (using Edit > Paste);
- Save the file in JPEG format
- attach it to this topic.
Make sure you mask the license key if that screenshot includes the Registration details.0
