3 Day Old 2011 Installation - Anti Virus Failing To Load

trinaz

I can not restart and/or turn on the anti virus protection in my new 20011 BDIS isntall...worked OK for a couple days ?

The below two jpg's are screen shots of the issue...all other services respond...antivirus doesn't ?

Please suggest what I might do to correct this...have done an install/repair but no joy ?

Windows 7 Pro 64 bit

Thanks...TR

Unknown

Hello,

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send me a PM (Private Message) with the download link.

trinaz

Thanks...came across this info last night...but just before I started...there was an update...although not a "silent" update...after the update Bitdefender returned to normal...no isssues now with AV module ?

Thanks...TimInAz

Unknown

Glad to see the issue was resolved with the product update released today. If you have any further queries either create a new topic or send Us an email.

Regards,