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Runtime & Application Error On Trial Version
When I try to view logs in parental control, I get a windows xp popup with a visual c++ runtime error. And an unknown exception popup (event id 26 see below):
Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 10/1/2010
Time: 8:53:16 AM
User: N/A
Computer: COMPUTER1
Description:
Application popup: BitDefender Internet Security 2011: history.exe - Application Error : The exception unknown software exception (0x40000015) occurred in the application at location 0x7857bb47.
Click on OK to terminate the program
--------------------------------
Then I get a bitdefender popup that history/event viewer has encountered a critical error. I have the option of reporting the error, and allowing the program to try again. Same result.
Thanks for the help!
Comments
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Hello,
I have created you a ticket and sent instructions on how to generate the log I need to further investigate. Please reply via email with the requested logs.
I also encounter this issue myself, on my personal laptop and currently working on a fix / workaround for it. The issue does not has a reproduction rate higher than 10%.
Your ticket ID is: 201010011010375
Looking forward to your answer!0 -
Hello,
I have created you a ticket and sent instructions on how to generate the log I need to further investigate. Please reply via email with the requested logs.
I also encounter this issue myself, on my personal laptop and currently working on a fix / workaround for it. The issue does not has a reproduction rate higher than 10%.
Your ticket ID is: 201010011010375
Looking forward to your answer!
Hey Daniel, I "fixed" it!
Obviously neither of us have kids (or at least kids using our computers)
I created a new user account in Windows. Switched Parental Control On for that account, and made sure sure to click the box in Settings to "Save an Internet Traffic Log". I switched to that user, surfed the web for a few minutes. Then switched back to the original account, clicked "View Logs", and there they were!
I then deleted that user account and clicked "View Logs" with no problem. I turned on Parental Control for my account. Again, no problem.
I can't say it will never happen again, but I am putting this program through its paces to see if I want to buy it. So I will let you know.
" />0 -
Thanks for the workaround however the issue was permanently fixed. If you still have issues with it, please let me know. For now I will consider this case resolved and the topic closed.
Kind regards,0
