Internet Security 2011 Problem

I just installed the Internet Security 2011. The protection level in the antivirus tab was set to custom-administrator defined settings. So, i changed it to default level. After restarting, it changed back to custome-administrator defined settings again. This time i couldn't change the settings. Everything was grey out including the encryption check box for yahoo and windows live messenger. Well, this wasn't a bit issue but bitdefender is not scanning my incoming emails annymore. Even if i change the settings in the protection level, it will change back. HELP!!!

I am running on windows 7 home premium 64bit.

p/s before this i was using the anitivirus pro 2011. No problem at all. I have uninstalled(using the bitdefender uninstall tool) and reinstalled for more than 5 times now.

Find more posts tagged with

Comments

unknown

Hello,

Please read THIS POST then send me the results of the Support Tool via PM.

Looking forward to your answer!

markrpreston

I've also got this problem on Bitdefender 2011 Internet Security 64 bit.

I'm running Windows 7 64 bit home premium with no other security or anti-spyware software installed.

The Anti-virus tab shows "Custom - Administrator Defined Settings" which has also decided to turn-off e-mail scanning (see screenshot). The settings are locked in that I can click the "default" button but that has no effect and I can click on "Custom Level" and tick the two e-mail scanning options followed by OK. When I go back into Custom Level, the ticks are removed.

I've tried repairing from "start -> All programs -> Bitdefender 2011 -> Repair or Remove" but that makes no difference. I've also uninstalled with Uninstall Tool, reboot, CCleaner Registry cleaner, Reboot and then reistalling Bitdefender (done this at least 3 times). With current installation (yesterday) it installed with setup on Anti-virus tab showing Default Settings, but then when I started computer today it has reverted back to "Custom - Administrator Defined Settings".

unknown

Hi Mark,

As we need more details about the issue you encounter please check your email associated with your forum account and send me via email the requested log files. Your ticket ID is: 201011021012145

Regards,