Problem With Scan

dobro13

When I started my notebook I noticed that the BitDefender Internet Security 2011 icon displayed that 1 problem affects the sistem. I pressed the button to remediate the problem but nothing has happened and noticed me that the scan has failed.I tried to repair the program and after that I reinstalled the whole program but the problem persists.I think that this problem appeard after an upgrade of the program because all the settings including firewall permissions were reseted . I tried to update the program but this not resolved the problem , it updated only the database with virus signatures . I don't know what to do. I use Windows 7 Professional 32-bit. thanks

Unknown

Hello,

Please follow the steps explained in the article below then send me via PM the generated logs.

http://forum.bitdefender.com/index.php?s=&...ost&p=92089

Regards,

Unknown

Hi,

I have received the logs and the analysis is now complete. Instructions on how to further investigate were sent to your email address associated with the forum account.

Your ticket ID is: 201010071007148.

You have the driver from Tune-Up Utilities installed and running causing the issue you encounter:

C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesDriver32.sys

Let me know if the issue still persist after following the steps in my email.

Regards,