Real Time Protection Is Always Disabled

rudyzhou
rudyzhou
edited October 2010 in Old topics

Hi all,


I have a real time protection is disabled since I bought and installed the Bitdefender Internet Security 2011 into my computer couple days ago.


I tried to fix through the application "view all the issues" button but it always ended up "FAILED"


Computer is running on XP.


here is the screen shoot


printscreen.jpg


Help is greatly appreciated!


Cheers,

Comments

  • nikki605
    nikki605 ✭

    rudyzhou - first, welcome to the forum :)


    In order to investigate your problem further, tech support will need some information (log files) from your PC. Please follow these steps:


    1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.


    2. Click on Start and then choose My Computer/Computer.


    3. Browse to:


    C:\Program Files\BitDefender\BitDefender 2011


    - considering that BitDefender was installed on the default C partition


    4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator


    5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish


    6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)


    7. Reconnect your internet cable (only after you have moved the file to the new location)


    8. Upload the created file HERE


    9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.


    10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about this particular PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.


    It may take several days for them to analyze the files and respond depending on their workload, so please be patient.


    Regards,

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